Medical Secretary (Gastroenterology)

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives. The Medical Secretary provides essential administrative and clerical support to help ensure the smooth, efficient operation of a busy primary care office. This role serves as a key point of contact for patients and supports day‑to‑day office functions by managing front‑desk responsibilities, scheduling, and information flow across the care team.

What You’ll Do:

• Greet and assist patients in a welcoming, professional manner
• Schedule appointments and support patient flow
• Manage and maintain patient records with accuracy and care
• Coordinate communication between patients, providers, and external healthcare partners

Why This Role Matters: The Medical Secretary plays a vital role in maintaining organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team and helping deliver a positive patient experience.

Job Description: Principal Duties & Responsibilities:

The Medical Secretary supports daily office operations by delivering organized, professional, and patient‑centered administrative assistance.

Patient & Front Desk Support

• Greet patients in person and by phone with courtesy and professionalism
• Maintain a clean, welcoming front desk and waiting area
• Answer incoming calls, messages, and faxes and ensure timely communication

Scheduling & Registration

• Schedule, confirm, and manage patient appointments using EHR systems (EPIC)
• Register new patients and update existing patient information

Records & Documentation

• Maintain accurate, organized, and confidential patient records
• Prepare and manage medical correspondence, reports, and documentation

Insurance & Billing Support

• Process insurance information and verify eligibility
• Collect co‑pays and process payments
• Support billing processes as needed

Care Coordination

• Coordinate referrals to specialists and follow up on authorizations
• Support physicians and medical staff with administrative tasks as needed

Knowledge, Skills & Abilities Required

• Education: High school graduate
• Minimum of one year of experience as a medical assistant in a medical practice environment preferred
• Certification as a medical assistant preferred
• Graduate of an accredited secretarial training school preferred
• Two years of experience in a busy medical practice setting
• Technical & Administrative Skills: Knowledge of medical terminology, Experience with word processing equipment and personal computers, Working knowledge of insurance regulations and required forms, Ability to be trained in CPT and ICD‑9 coding, Familiarity with billing systems preferred, Knowledge of pre‑admission and pre‑testing requirements helpful, Computer proficiency required, Professional Skills: CPR certification required, Strong communication and interpersonal skills, Effective and professional telephone manner, Ability to communicate with patients, physicians, and other professional staff, Ability to work independently, follow directions, and manage multiple tasks simultaneously

Pay Range: $20.00 - $26.92 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you’re busy caring for and supporting our patients, we take care of you.