Patient Service Coordinator Ambulatory I - FOH, Radiology Administration

JOB DETAILS Department: Radiology Administration FTE: 1.00 (80 hours per pay period) Workdays: Monday - Friday Shift(s): Days Shift Length: 8 hours Location: In-Person Purpose of this Position: The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours. RESPONSIBILITIES Welcomes patients and guests in a friendly manner, following the “I am Welcomed” standard workflow Provides navigation assistance to all patients and guests Utilizes the electronic health record accurately and efficiently to perform the following functions: Patient Check-in Point of Service Collections (Co-payments, Self-pay, and outstanding balances) Registration Patient Check-out (Schedule following the standard processes) Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine Ensures personal workspace and patient waiting areas are neat and sanitized. Responsible for handling patient financial transactions- Cash Box - Cash Collections - Credit/Debit card transactions - Daily reconciliation Promotes the organization and assists in maintaining clinic efficiency Check-out patients Provide scheduling support for contracted providers and specialty departments Provide support for providers with requests and urgent needs Manages special patient needs upon request Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message Receives and creates encounters for medical forms and delivers them to the clinical team Assist with processing of time sensitive patient’s needs, such as patient forms, etc. Perform other duties as assigned QUALIFICATIONS Minimum Qualifications: High School Diploma or equivalent At least one year of experience in related field and/or six months of Front of House experience One year of customer service experience Preferred Qualifications: Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds Ability to work in a fast-paced, continually changing environment Ability to respond appropriately to shifting priorities Ability to prioritize work assignments Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations Demonstrates knowledge and understanding of organizational policies and procedures Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook Ability to work independently and in a team setting Knowledge/ Skills/ Abilities 6 months of previous HHS experience Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment Certification from - HFMA OR - NAHAM OR - HBI Patient Access Certification Experience with Electronic Health Records (EHR) – Epic experience preferred Understanding of medical terminology Experience with different payers/insurance requirements Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required) #J-18808-Ljbffr Hennepin Healthcare