Field Service Technician

Field Service / Support Technician (FSST)

Teledyne FLIR Defense is a leading provider of advanced detection and surveillance systems supporting federal, state, local, and international customers. We are seeking a professional Field Service / Support Technician (FSST) to support continued growth and ensure operational readiness of deployed systems. In this role, the FSST will travel to customer locations to install, maintain, troubleshoot, repair, and upgrade systems, and provide operational training on advanced detection and surveillance systems. Although the official work location is Billerica, MA, the majority of work will be performed at customer sites across the United States, with occasional international travel.

The FSST is responsible for end-to-end lifecycle support of electro-mechanical and EO/IR systems, including installation, diagnostics, maintenance, repair, upgrades, and documentation across airborne, land, and maritime platforms. The FSST will serve as the primary customer-facing technical resource and collaborate with engineering and support teams to resolve issues and improve system performance.

This is a 100% customer-facing field role requiring strong technical troubleshooting skills, independence, and communication. Work distribution: 40% Electrical, 40% Mechanical, 10% Software, and 10% Hardware.

Job Duties & Responsibilities:

• Perform installation, maintenance, repair, and upgrade of EO/IR, radar, and electro-mechanical systems, including electrical, mechanical, software, and optical components.
• Install company products and perform system integration activities at customer sites.
• Provide onsite and remote (telephonic) technical support to customers.
• Communicate directly with customers to assess service needs, explain findings, and provide solutions.
• Deliver informal on-the-job training to customer personnel on system operation and maintenance.
• Establish and maintain strong customer relationships, representing the organization with professionalism.
• Independently manage field diagnostics, repair, maintenance, and upgrade activities.
• Determine efficient and cost-effective repair solutions to minimize downtime.
• Perform fault isolation and troubleshooting to the component level using diagnostic tools (multimeters, oscilloscopes, etc.).
• Trace and resolve wiring, cabling, and connectivity faults.
• Interpret and apply technical documentation, schematics, wiring diagrams, and engineering drawings.
• Perform system and sub-system functional testing to validate performance and identify issues.
• Prepare detailed service reports documenting diagnostics, repairs, parts used, and failure trends using Microsoft Word.
• Collaborate with engineering and technical teams to resolve complex issues and support continuous improvement.
• Prepare tools, materials, and test equipment for field assignments.
• Coordinate and execute domestic and occasional international travel.
• Complete required export documentation prior to travel.
• Operate company, customer, and rental vehicles as required.

Job Qualifications:

• Associate's degree or trade education in Electronics Technology, Electrical Engineering Technology, Electro Mechanical Systems, or related discipline preferred.
• 3–5+ years of hands-on experience in field service, electronics repair, or electro-mechanical troubleshooting.
• Previous experience as a Field Service Technician, Automotive, Aviation, Diesel, or similar technical role.
• Background in electronics, electro-mechanical systems, or equivalent military technical training.
• Strong troubleshooting and repair experience on complex electrical, mechanical, and basic software systems.
• Working knowledge of wiring, cabling, connectors, and diagnostic tools.
• Ability to read and interpret schematics and technical documentation.
• Strong written and verbal English communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Valid driver's license with a clean driving record.
• Ability to obtain and maintain a passport.
• Excellent time management and organizational skills.
• Ability to work independently with minimal supervision in field environments.
• Physical ability to lift up to 55 pounds, stand for extended periods, and access elevated or confined installations.
• Ability and willingness to travel approximately 25%–60%, including short-notice assignments, domestic and occasionally international.

Preferred Qualifications

• Prior military technical experience related to EO/IR, sensors, avionics, or surveillance systems.
• Hands-on experience with EO/IR sensors, thermal imaging systems, or optronics technologies.
• Familiarity with military maintenance and supply systems.
• Experience providing technical training to government or military end users.
• Knowledge of SAP or similar enterprise maintenance systems (training available).