Transportation Coordinator I

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Transportation Coordinator I supports Medica's transportation services by processing and coordinating non-emergency transportation and transit benefits for members. This role provides administrative support for the Provide-A-Ride program through the management of transportation requests, bus pass fulfillment, transportation authorizations, and communication with internal teams and transportation vendors to help ensure members receive timely access to services. This position is highly administrative and email-driven, requiring strong attention to detail, organization, and the ability to manage multiple tasks in a fast-paced environment. The Transportation Coordinator works closely with care coordinators, transportation providers, call center staff, and other internal partners to ensure transportation requests are processed accurately and in accordance with program requirements. Key Accountabilities: Transportation Coordination & Administration Process transportation requests and authorizations in accordance with established policies, procedures, and regulatory requirements. Enter, update, and maintain transportation authorizations and related information in applicable systems. Coordinate transportation services with approved vendors and assist in resolving routine service issues. Monitor and respond to transportation-related requests received through shared mailboxes and internal communication channels. Process member bus pass requests and coordinate fulfillment activities. Maintain accurate and complete transportation records and documentation. Internal Support Support the Provide-A-Ride program by assisting internal teams with transportation-related requests and questions. Collaborate with care coordinators, case management teams, call center staff, transportation vendors, and interpreter services to facilitate member transportation needs. Escalate transportation-related issues to appropriate team members when needed and assist with resolution efforts. Provide timely and accurate information regarding transportation processes and program requirements. Compliance & Documentation Follow state, Medicaid, and organizational transportation policies and procedures. Assist with maintaining transportation-related reference materials, forms, and documentation. Review information for completeness and accuracy before processing requests. Maintain documentation that supports operational and compliance requirements. Required Qualifications: High school diploma or equivalent. 1+ years of experience in transportation coordination, scheduling, logistics, healthcare operations, customer service, or a related field. Experience processing administrative requests in a high-volume environment. Strong written communication skills and experience managing email correspondence. Proficiency with Microsoft Office applications, including Excel, Teams, and SharePoint. Ability to interpret forms, procedures, and written instructions. Strong attention to detail, organization, and data-entry accuracy. Preferred Qualifications: Experience in healthcare, health insurance, Medicare, Medicaid, or managed care environments. Experience coordinating transportation services or non-emergency medical transportation (NEMT). Familiarity with transportation authorization processes and related program requirements. Experience working with external vendors or service providers. Skills & Abilities: Strong organizational and time-management skills with the ability to manage multiple priorities. Strong attention to detail and commitment to accuracy. Ability to follow established processes and procedures. Effective written and verbal communication skills. Ability to work collaboratively with team members and internal partners. Customer-focused approach with a commitment to providing quality service. Ability to learn new systems, processes, and regulatory requirements. This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN, or Madison, WI. The full salary grade for this position is $37,600 - $64,400. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $37,600 - $56,385. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. #J-18808-Ljbffr Socket.dev