Wealth Management Business Support Specialist

Department: Wealth Management / Advisor Support

Position Summary

The Wealth Management Support plays a key role in supporting early success of new financial advisors by ensuring the accurate and timely completion of investment paperwork and business processes. The role focuses on guiding new hires through essential systems, workflows, and compliance-related tasks to help them establish their business efficiently and confidently.

Key Responsibilities

Advisor Onboarding & Training

• Support onboarding of new advisors in close partnership with our Wealth Management Team
• Deliver and support general Wealth Management Training
• Participate in live or virtual training sessions as needed to support advisor development
• Provide training, guidance, and ongoing support on firm software and tools

Ongoing Business Processing Support

• MMLIS (Broker/Dealer) investment new business processing
• Annuity new business (proprietary and non-proprietary) processing
• NIGO (Not In Good Order) resolution
• Support DocuSign workflows and troubleshooting
• Conduct order reviews and address deficiencies
• Answer advisor questions related to money movement, including:
• Transfer oversight and issue resolution
• Track and support product training requirements to ensure compliance

Required Qualifications

• Detail Oriented, with strong organizational and problem-solving skills
• Ability to explain complex systems and processes clearly to advisors
• Comfortable working cross-functionally with sales, training, and compliance teams
• Excellent communication and presentation skills

Preferred Qualifications

• College Degree, preferably in business, finance or economics
• Operations experience with Business Processing
• Training or facilitation experience (in-person or virtual)

Key Competencies

• Advisor-focused service mindset
• Detail-oriented with strong follow-through
• Adaptable in a fast-paced environment
• Strong written and verbal communication skills