Customer Service Rep
$19 per hourManpower Inc
CWR-Customer Service Rep I
Our client, a leading organization in the service industry, is seeking a CWR-Customer Service Rep I to join their team. As a CWR-Customer Service Rep I, you will be part of the Customer Support Department supporting customer interactions and ensuring exceptional service delivery. The ideal candidate will have strong communication skills, a proactive attitude, and the ability to handle multiple tasks efficiently, which will align successfully in the organization.
Location: Ontario, CA
Pay Rate: $19.00 per hour
Shift: 9am-5:30pm, Monday, Tuesday, Wednesday, Friday. Off Thursday & Sunday
What's the Job?
- Assist customers and business partners via telephone and email to resolve inquiries and issues
- Handle customer complaints in a calm, professional manner to ensure satisfaction
- Diagnose, assess, and resolve problems or issues related to service delivery
- Monitor progress of delivery routes to ensure timely completion
- Scan haul-away pods and verify stamps, process changes or cancellations to delivery orders
What's Needed?
- Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint
- High school diploma or equivalent
- 1-year related experience, preferably within a call center environment
- Strong customer service skills and the ability to resolve issues satisfactorily
- Solid multitasking and organizational skills with the ability to work under pressure
What's in it for me?
- Opportunity to work with a passionate team motivated by innovation and customer satisfaction
- Potential for career growth within a supportive organization
- Engaging work environment that values diversity and inclusion
- Chance to develop valuable skills in customer service and problem resolution
- Work in a dynamic setting where your contributions make a real impact
Upon completion of waiting period associates are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Supplemental Life Insurance
- Short Term Disability Insurance
- 401(k)
Vacancy posted 1 day ago
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