Customer Service Rep

$18 - $20 per hour

Biagi Bros

Ontario, CA

Full Benefits!

100% employer paid Medical
401k with company match
Vision and Dental...and more!

Duties and Responsibilities

Immediately address and resolve customer inventory inquiries or day-to-day issues
Run a Schedule to ship report to ensure all bill of ladings from the previous day are received and invoiced in AX
Scan bill of ladings from the previous day to customers and notify them of any missed or rescheduled appointments
Keep and maintain adjustment logs, export logs and customer files
Resolve service problems by clarifying the customer's issues; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; follow up to ensure resolution.
Arrange appointments for incoming deliveries
Produce reports for customers as requested and report any inconsistencies and /or damage product immediately and assist customer with resolution
Invoicing Customers as contracted (monthly and on an "as needed" basis)
Communicate projects and work orders to Production Manager
Maintain deadlines for projects and keep track of the process with Production team
Complete monthly billing
Ensure all materials are obtained to complete projects on time
Answer phone by second ring and return messages immediately (within 2 hours)
Fax or email bill of ladings to contacts for all shipments
Order supplies
Keep track of supplies and need for ordering
Process Federal Express and UPS Shipments
Respond to emails in a timely manner
As part of a team, cross-trains to provide support for other CSRs and administrative staff as needed or requested by Supervisor
Punctuality and regular attendance is mandatory
Other duties and assignments as requested by management

Knowledge, Skills, and Abilities

Experience and knowledge in processing shipments through customs
Experience with multitasking, setting priorities, and meeting deadlines in a fast pace environment
Must be well organized, detailed oriented, and able to work both independently and as a team member
Display superior customer service and quality focus
Good documentation skills
Ability to resolve problems and conflict
Professional phone skills
Good listening skills
Ability to analyze information
Effective professional written and verbal communication skills
You must have a basic knowledge of accounting (on the job training or degree).

Requirements

Minimum Qualifications

HS diploma or equivalent work experience
2 - 3 yrs experience in customer service, warehouse industry preferred
Basic knowledge of accounting
Must be able to tactfully handle confidential material and information
Must be able to communicate fluently in English
Effective professional written and verbal communication skills
Proficiency on computer, using MS Office (Excel, Work, and Outlook) required
Knowledge of office procedures such as maintaining files, organization and attention to detail
Active driver's license

Physical Job Description

Typical Working Conditions : Primarily work is performed in a temperature controlled office environment with minimal exposure to cold, heat, chemicals, fumes, et cetera. Occasional outdoor work to check on inventory or status of customer orders. Occasional travel by car or plane to other Biagi Bros. locations.
Equipment Used : General office equipment is used including the computer, phone, keyboard, mouse, copier, scanner, postage machines, metal file cabinets and desk accessories e.g. letter opener.
Essential Physical Tasks : Sitting for long periods of time using company and office applications. Operating office equipment, maintaining files, carrying boxes or paperwork of up to 50 lbs. on occasion. Communication by phone, in person, letters or through email is essential.

Salary Description

$18 - $20 / Hourly

Apply

Vacancy posted 2 days ago

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