Client Services Representative

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.The Client Services Representative (CSR) is responsible for supporting direct-to-consumer (DTC) business through enhanced operational service.ROLES AND RESPONSIBILITIESManage daily service-related communications, via phone and electronicallyRespond promptly to and resolve customer inquiriesServe as a liaison for all inbound inquires that require support and assistance from alternate departmentsProcess inbound requests, including but not limited to order adjustments, cancellations, returns, credits / refundsSupport Accounts Receivable in resolving order credit holdsSupport Order Management to ensure on-time order fulfillmentPerform other service-related duties as neededTECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)Proficient in Microsoft Applications (i.e., Excel, PowerPoint, Word)Proficient in ERP systems, SAP preferredProficient in eCommerce platforms, SAP preferredExperience with online clientele / chat serviceStrong written and verbal communication skillsStrong organizational and time management abilitiesAbility to work effectively and collaboratively with cross-functional teams and stakeholdersAbility to foster account relationshipsAbility to multi-task and manage a large inquiry / order volumeEDUCATION AND EXPERIENCEBachelor’s Degree, preferredMinimum 1 year industry experience in a customer service capacity17.21 - 21.49 - 25.77 USD HourlyIf your experience is close to what we're looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.TravisMathew is an Equal Employment Opportunity #J-18808-Ljbffr TravisMathew Apparel