Service Manager

Enviro-Clean Equipment, Inc. began doing business on May 1, 1995. ECE sells and services municipal equipment and parts to Public Works Departments and contractors in the states of Oregon and Washington. Providing a forward retail mentality – bringing skills, motivation, and experience, we are seeking a Service Manager to our growing team. The successful candidate will be responsible for: Leading our shop team and overseeing all aspects of our heavy truck maintenance facility and managing a team of technicians, welders, and support administrators, coordinating daily operations, and ensuring the timely completion of repairs. Expected to maintain an efficient workflow and are expected to optimize resource allocations and implement streamlined processes to maximize productivity. Must be people-oriented as communication skills are paramount when interacting with customers, suppliers, and internal stakeholders; Provide clear instructions, resolve any concerns, and maintain strong professional relationships. Opportunities for Commissions Tasks/Responsibilities Provide strong leadership and guidance to a team of technicians and support staff. Foster a positive work environment and promote a culture of excellence, care, collaboration, and continuous improvement. Manage and prioritize workflow to ensure the timely completion of deliverables while optimizing resources. Develop and implement efficient shop processes, standard operating procedures (SOPs), and quality control measures to enhance productivity, streamline operations, and ensure adherence to industry standards. Establish and maintain strong relationships with vendors, suppliers, and subcontractors to negotiate favorable terms, source quality parts, and facilitate timely repairs. Monitor and analyze shop performance costs, metrics, and margins, such as productivity, efficiency, and customer satisfaction, and implement strategies for continuous improvement. Promote a strong safety culture by enforcing safety policies, conducting regular training sessions, and ensuring compliance with occupational health and safety regulations. Work with the admin to analyze business operations, trends, costs, and revenues to project future revenues and expenses and identify weaknesses and opportunities. Maintains a professional work atmosphere by performing and communicating in a manner that promotes good relationships with customers, clients, co-workers, and management. Education & Requirements Overall Experience : A minimum of six years of work-related skills, knowledge, or experience is needed for this position in order to be considered qualified. Experience with Management & Operations would be a plus. Required: Six to eight years of work-related experience. Preferred: ASE Certifications Preferred: Dealership Management Preferred: Operations & operations management Skills Thorough knowledge of management and leadership principles and procedures. Experience with heavy-medium and heavy trucks, fleets, or dealerships. Experience managing KPIs, maintenance, and repair processes, including diagnostics, troubleshooting, and technical specifications. Must have experience in service repair and be proficient in MS Excel. Proven experience in a management role – Heavy Truck Specific Expert-level problem solver and analytical Troubleshooting technical specifications Ability to take complex data and find the key metrics Knowledge of inventory, scheduling, budgeting, and quality control Proficient in management systems and relevant software tools Leadership and business acumen Desire to learn and grow in the role Experience managing a team Strong communication and interpersonal skills Previous fleet maintenance, fleet management, or service department experience at a mid-to-senior level is preferred. A clean, safe working environment; Safety Culture with monthly safety meetings/trainings. Safety Committee made up of employees from all departments in company to promote a safe work environment. Medical, Dental, Vision, Short Term Disability & Life Insurance. Company Paid Training: at least 40 hours per year. Uniforms provided and cleaned. Annual Safety Boot Allowance (up to $250) 401(k) with company match up to 4%. Hourly pay – not flat rate. Paid Vacation; 1st & 2nd year of service, 80 hours of PTO each year. 3rd & 4th year of service, 120 hours of PTO each year. 5th+ year of service, 160 hours of PTO. Holiday Pay - New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day. #J-18808-Ljbffr