IT Systems Administrator

We’re committed to providing a diverse, equitable and inclusive workplace where team members from all backgrounds, ethnicities, cultures, and experiences feel welcome and thrive. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. About the Role We are seeking an experienced IT Support Engineer to join our team. This role requires a versatile technical professional who can provide comprehensive support across multiple operating systems and modern infrastructure management tools. What You’ll Be Doing Provide technical support and troubleshooting for end users across Windows, Linux, and macOS environments Manage and maintain system configurations using SaltStack for infrastructure automation and configuration management Administer user accounts, devices, and access controls through JumpCloud's directory platform Configure, manage, and troubleshoot Ubiquiti network hardware including UniFi access points, switches, gateways, and security appliances Monitor network performance through UniFi Controller and address connectivity issues Diagnose and resolve hardware, software, and network issues across diverse computing environments Document technical procedures, create knowledge base articles, and maintain support documentation Collaborate with team members to implement system improvements and optimize workflows Monitor system performance and proactively address potential issues before they impact users Support onboarding and offboarding processes, including device provisioning and access management Participate in IT projects including system migrations, upgrades, and new technology implementations How We Know You Can Do It 3–5 years of professional IT experience, with hands‑on expertise in most of the technologies listed below and a willingness to learn new tools as needed. Proven experience supporting Windows, Linux, and macOS operating systems in a professional environment Hands‑on experience with SaltStack for configuration management and automation Demonstrated experience with JumpCloud for identity and device management Familiarity with Ubiquiti networking hardware and UniFi management platform Strong troubleshooting skills with the ability to diagnose complex technical issues Excellent communication skills with the ability to explain technical concepts to non‑technical users Experience with ticketing systems and IT service management best practices Self‑motivated with strong organizational skills and attention to detail Relevant certifications (CompTIA A+, Network+, Linux+, Apple Certified Support Professional, or similar) Experience with scripting languages (Python, Bash, PowerShell) Familiarity with cloud platforms and infrastructure‑as‑code principles Knowledge of networking fundamentals including VLANs, routing, and firewall configuration Experience with Ubiquiti's full product ecosystem (UniFi Protect, UniFi Talk, etc.) Experience supporting remote and hybrid work environments What You’ll Get Compensation package that includes salary Health, dental, and vision insurance 401K plan with match Flexible PTO Policy Flexible Spending Account (FSA) Health Savings Account (HSA) Basic Life & AD&D Insurance #J-18808-Ljbffr Ekho Dealer (YC S22)