Banquet Services Manager

Job Description

Job Description

Our thriving hotel is looking for a dedicated banquet manager who is passionate about giving our customers an amazing banquet event experience. You will guarantee that each guest receives world-class service by working directly with them to book banquet space and present options that match their needs and budgets.

We also require someone with exceptional leadership abilities to supervise the banquet crew and maintain the best quality of hotel services. Our ideal candidate is a self-starter with 3+ years of hospitality experience, preferably in management, and a strong commitment to client satisfaction. If this describes you, please apply as soon as possible!

• Record the outcomes of each event to evaluate and improve future events and procedures
• Ensure a quality product is provided by communicating with clients about banquet event options that match their budget, and go over any adjustments, questions, or concerns
• Create departmental rules, processes, quality standards, and cost-cutting strategies to continually enhance the customer-focused banquet area
• Supervise the daily operations of the banquet are, including ordering supplies, overseeing event space set-up, and selecting staffing levels to provide an exceptional level of service
• Send banquet event orders to on-site staff members so they are informed of necessary duties and assignments

• Support the team's professional development by ensuring an effective training program and focusing on investing in staff's future development and success.

• High school diploma, GED, or equivalent experience. Higher education degree in hospitality or hospitality management is a plus
• Strong computer skills, especially MS Office (Word, Excel, and Powerpoint) are needed
• 3+ years managing a team in a hospitality role or equivalent culinary role
• Proven customer service experience as a manager; strong guest-focused mentality
• Excellent communication skills for working with clients and other team members

ECWI Hospitality locations are managed by GF Hotels and Resorts. These properties consist of:

• The Lismore Hotel - A DoubleTree by Hilton (Informalist, Dive, ECDC)
• The Oxbow Hotel (The Lakely)
• Nucleus Cafe
• Racy D'Lenes Coffee Lounge