Core Claims Project Manager

Restoration Project Manager

Welcome to Merit Restorations. We specialize in mitigating and rebuilding residential and commercial properties damaged by fire, water, storms, and other disasters. We partner with leading insurance carriers and handle everything from emergency cleanup to complete rebuilds, with a focus on safety, integrity, and advocacy. As entrepreneurs, we take full ownership of the work we do and the families we serve.

At Merit, our purpose is simple and non-negotiable: we work together as a team so we can change lives. Teamwork is the foundation of everything we dobecause teamwork creates impact, and impact changes lives. We exist to help people, and the only way we do that at the highest level is by moving as one team, aligned in mission, values, and execution.

We exist for two families. The families we serve and the families inside this company. When we work together and serve our clients at the highest level, both families win.

As a Restoration Project Manager, you will lead restoration projects (up to $50,000) from scope to closeout. You'll manage both the construction and client experiencecoordinating with adjusters, subcontractors, and homeowners while keeping jobs on time, on budget, and to the highest standard of quality.

We're looking for a technical expert: organized, detail-driven, a strong communicator with high empathy. Someone who thrives in high-pressure situations, solves problems quickly, and sets the pace for teams.

Requirements

Restoration Project Manager Essential Duties and Responsibilities:

Project Management

• Lead all phases of restoration projects from scope to completion: estimating, contracts, schedules, budgets, and reporting.
• Work from scopes provided by Merit Estimators; adjust and refine as needed to meet project requirements, timelines, and budgets.
• Oversee projects to ensure work is completed according to specifications, building codes, and schedules.
• Identify resources, assign tasks, and coordinate subcontractors, consultants, and vendors.
• Provide detailed quality control through frequent site visits and inspections.
• Anticipate risks, delays, or conflicts and proactively resolve them.
• Maintain compliance with local/national building codes and safety standards.

Client & Adjuster Communication

• Manage day-to-day homeowner and insurance adjuster interactions.
• Set and manage expectations, deliver clear updates, and resolve issues promptly.
• Document full scope of repairs during site visits and communicate findings.
• Build and sustain strong relationships with insurance carriers, adjusters, homeowners, and subcontractors.
• Communicate difficult or sensitive information tactfully and professionally.

Financial Oversight

• Prepare job budgets, track expenses, and manage cash flow.
• Ensure each project achieves a minimum gross profit margin as set by company standards.
• Handle invoicing, collections, and financial closeout of jobs.
• Support accounting team with cost tracking, invoicing, and mortgage company coordination.

Process & Performance

• Develop, manage, and improve operational procedures and workflows for efficiency and accountability.
• Oversee jobsite safety, organization, and cleanliness at all times.
• Provide owners, clients, and teams with updated two-week lookahead schedules.
• Conduct weekly progress meetings and issue meeting minutes.
• Track submittals, RFIs, and change orders accurately.
• Ensure subcontractors comply with scope, schedule, and quality expectations.

Client Experience & Service

• Deliver a calm, empathetic presence to families navigating stressful losses.
• Ensure satisfaction at every stage; follow up after completion to maintain trust.
• Act as an advocate for the homeowner while balancing carrier requirements.
• Support sales and marketing efforts through strong client relationships and reputation.

Why Merit

This is not an easy job. It demands toughness, precision, and compassion all at once. Not many can do itbut those who can don't just change the lives of others, they change their own.

At Merit, we call this the most rewarding job in construction. You are there when families are at their lowest, and you lead them back to stability. You will face hard days, but you will also build skills, confidence, and resilience that set you apart as one of the best in the industry.

Here, growth isn't optionalit's who we are. You'll join a team that values servant leadership, high standards, and human connection. You'll be expected to take ownership, grow with urgency, and deliver with excellence.