IT Technician III - Mobility Support Desk

Mobility Support Desk TechnicianField teams and corporate personnel face ongoing technical friction that disrupts daily operations across nationwide operations. The Mobility Support Desk Technician addresses these operational challenges by managing the end-to-end device lifecycle and resolving critical mobile technology failures. Through immediate technical intervention and seamless provisioning, this role ensures uninterrupted connectivity for essential workforce tools.Core Skills and Competencies (What you'll bring):Advanced technical troubleshooting capabilities for mobile operating systems, hardware, and wireless network configurationsExpertise in mobile device management platforms, software provisioning portals, and service desk management toolsStrong analytical, root-cause problem solving, and customer service abilities with focus on precisionEffective written and verbal communication skills across all organizational levelsHigh adaptability and self-motivation to navigate fast-paced, dynamic operational environmentsPractical AI Application skills to enhance operational efficiency and automated diagnostic workflowsMinimum Requirements:Bachelor's Degree or equivalent combination of education and experience2 years of experience in mobile device management, technical helpdesk support, or IT operationsMobile Device Management (MDM) platforms such as Workspace OneIT Service Management software such as ServiceNowAndroid and iOS enterprise deployment and supportSalary Range: $58,656.00/Year - $71,050.00/YearAbout Our DepartmentOur Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.About Our CompanyEchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.BenefitsWe offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change.