IT Help Desk Technician

Job Description

Position: IT Help Desk Technician

Compensation: $20 - 30 /hour, depending on experience

Location: Lakewood, Colorado

Inceed has partnered with a great organization to help find a skilled IT Help Desk Specialist to join their team!

This is a great opportunity to support a high-impact Workday go-live and help employees navigate a major system transition. You’ll provide front-line support in a fast-paced, collaborative environment where strong service, clear communication, and quick problem-solving will make a real difference.

Key Responsibilities & Duties:

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• Provide first-line support by phone, chat, and ticketing system
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• Assist with Workday navigation and employee self-service questions
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• Troubleshoot basic user issues using knowledge articles and documentation
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• Log, update, and manage support tickets accurately
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• Escalate complex technical or functional issues to the proper teams
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• Support users during a high-volume go-live and hypercare period
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• Identify recurring issues and share knowledge base improvement ideas
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Required Qualifications & Experience:

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• 1-2+ years of help desk, service desk, or Level 1 support experience
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• Experience supporting users through phone, chat, or ticketing tools
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• Strong customer service and communication skills
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• Ability to learn new systems and support processes quickly
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• Experience documenting incidents in an ITSM platform
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• Ability to work in a fast-paced support environment
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• Availability to work onsite in Lakewood, Colorado
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• Ability to work assigned shifts between 6:00 AM and 6:00 PM
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Nice to Have Skills & Experience:

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• Prior Workday support experience
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• Experience supporting ERP or enterprise applications
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• Experience with go-live, hypercare, or command center support
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Perks & Benefits:

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• 3 different medical health insurance plans, dental, and vision insurance
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• Voluntary, Short-term and Long-term disability insurance
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• Paid time off, 401k, and holiday pay
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• Weekly direct deposit or pay card deposit
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Other Information:

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• Full-time schedule, approximately 40 hours per week
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• Primarily onsite support
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• Background check and drug test
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If you are interested in learning more about the IT Help Desk Specialist opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.