General Manager-Charlotte

General Manager - Foodservice Distribution Charlotte , North Carolina On-Site Leadership Role -Lead a High-Impact Distribution Operation


Job Summary:

We are seeking a hands-on, results-driven General Manager to lead daily operations at our Charlotte foodservice distribution facility. This role is ideal for an experienced operations leader who thrives in fast-paced, perishable distribution environments and is energized by building high-performing teams, strengthening service reliability, and driving measurable operational improvement.


You will serve as the senior on-site leader, owning facility performance across warehouse production, production, transportation, food safety, and customer service, while acting as the critical link between frontline operations and executive leadership.


This is a visible, high-influence role with the opportunity to make a lasting impact on service quality, team culture, and operational efficiency.


Why This Role Matters

• Direct leadership of a core distribution facility serving institutional foodservice customers

• Opportunity to stabilize, optimize, and scale operations

• Strong executive visibility and influence on strategy, investment, and growth

• Ability to shape culture, accountability, and leadership capability across the operation

What You'll Own


Operational Leadership

• Lead all daily functions including receiving, warehousing, inventory, order fulfillment, production, and dispatch

• Drive performance against key metrics such as order accuracy, on-time delivery, productivity, waste, and safety

• Remove operational roadblocks and ensure consistent execution of standard processes

• Maintain a visible floor presence, coaching teams in real time

Team & Culture Development

• Directly lead and develop supervisors and department managers

• Build a culture of accountability, engagement, and safety

• Ensure proper staffing, scheduling, and workforce performance

• Coach leaders to improve execution, communication, and ownership

Customer Service & Cross-Functional Alignment

• Serve as the operational partner to sales and customer-facing teams

• Protect service commitments and lead resolution of service failures

• Translate customer needs into clear operational execution

• Strengthen collaboration across operations, sales, logistics, and procurement

Transportation & Delivery Performance

• Oversee dispatch, routing, and driver productivity

• Ensure on time, accurate deliveries and regulatory compliance

• Improve route efficiency and cost control while maintaining service standards

Food Safety, Quality & Compliance

• Maintain strict adherence to HACCP, sanitation, and regulatory standards

• Protect product integrity, temperature control, and traceability

• Lead corrective actions for quality or safety risks

Executive Partnership

• Provide clear reporting on performance, risks, and improvement opportunities

• Translate strategic priorities into facility-level execution

• Contribute to planning, investment decisions, and operational strategy

What Success Looks Like in the First 12 Months

• Strengthened service reliability and on-time delivery performance

• Improved labor productivity, accuracy, and cost control

• Reinforced food safety and operational discipline

• Developed a strong, accountable supervisory leadership team

• Positioned the facility for sustainable growth and scalability

• 7+ years of senior operational leadership in foodservice distribution, wholesale distribution, or food manufacturing

• 3+ years leading supervisors or department managers

• Proven success managing warehouse, production, and transportation in a fast-paced environment

• Strong background in process discipline, KPIs, and continuous improvement

• Experience with food safety and regulatory compliance

Leadership Strengths

• Hands-on operator who leads from the floor

• Clear communicator able to align frontline teams through executives

• Decisive problem solver in time-sensitive operational environments

• Builder of accountability, culture, and leadership capability

• Customer-focused with strong sense of urgency and ownership

Preferred

• Experience with fresh-cut or perishable products

• Multi-facility or growth/turnaround environment exposure

• Familiarity with WMS, TMS, and routing technologies

• Bachelor's degree in business administration, Supply chain management or a related field

Work Environment

• Full-time, on-site leadership presence in Charlotte

• Regular time in warehouse, production, and cold-storage areas

• Early morning, weekend, or peak-season operational coverage as needed

The Opportunity


This is more than a facility leadership role-it is a chance to shape performance, culture, and growth within a critical foodservice operation.
If you are a disciplined operator, team builder, and service-driven leader ready to make a measurable impact, we want to hear from you.