Customer Service Representative Executive Assistant

Job Title: Customer Service Representative, Executive Assistant Company: Ace Handyman Services Location: Chicago, IL and Surrounding Collar Counties Schedule: Monday – Friday | 8:00 AM – 5:00 PM | No Weekends

About Ace Handyman Services

Ace Handyman Services is a trusted home improvement and repair company and general contractor serving Chicago and the surrounding collar counties. We specialize in helping homeowners maintain, repair, and improve their homes with professional craftsmanship and reliable service. Our team prides itself on professionalism, clear communication, and delivering high-quality results for every customer.

Position Overview

We are seeking a Customer Service Representative to join our team. This role is focused on customer service, inbound call handling, and helping convert inquiries into booked jobs. You will be the first point of contact for homeowners seeking handyman and general contracting services, helping guide them through our service offerings and scheduling process.

This position is ideal for someone who enjoys working with people, is highly organized, and is motivated by helping grow a local service business.

Key Responsibilities

Answer inbound calls from homeowners and potential clients

Provide excellent customer service and represent the Ace brand professionally

Schedule estimates and service appointments for technicians

Follow up with customers regarding estimates, service requests, and project timelines

Assist in converting inquiries into booked projects

Maintain accurate customer information in the CRM system

Communicate with field technicians regarding scheduling and project updates

Support business development initiatives including follow-ups and outreach to past customers

Assist management with projects as required

Qualifications

Previous experience in customer service, inside sales, or scheduling preferred

Strong phone and communication skills

Highly organized with strong attention to detail

Comfortable using scheduling software and CRM systems

Ability to multitask and manage a high volume of customer inquiries

Positive attitude and team-oriented mindset

Compensation & Benefits

Competitive hourly pay (based on experience)

Paid Time Off (PTO)

Monday through Friday schedule – 8:00 AM to 5:00 PM

Opportunity for growth within a growing home services company

Why Join Ace Handyman Services?

Stable weekday schedule with work-life balance

Work with a respected national brand serving the Chicago area

Be part of a growing team in the home improvement industry

Help homeowners improve and maintain their homes

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.