Assistant Property Manager

Job Description

Job Description

About the company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.

Position Overview: The Assistant Property Manager is responsible for supporting the daily activities of the Property Manager and includes general property management services and resident relations. May assist with employee payroll, budget preparation, control of records and reports regarding operations, personnel changes, etc., and emergency service duties.

Job Duties & Responsibilities

• Assists with all business, financial, and management aspects of the assigned property, including preparing, implementing, and adhering to the approved strategic plan, the budget for the property, developing and maintaining strong working relationships with the Board members, unit owners, and tenants.
• Manages resident relationships to ensure tenant retention and a high level of service, including timely and complete resolution of resident concerns.
• Ensures that the telephone and emails are answered properly, and messages are handled courteously, accurately and in a timely manner.
• Coordinates insurance requirements for association vendors.
• Responsible for assisting in the preparation and attending BOD meetings and taking Board minutes.
• Codes all invoices for the week and provides them to the property manager for his/her approval.
• Review accounts receivable and follow up on all outstanding balances. As well as make recommendations to the Board on proceeding with collections.
• Maintains inventory of common areas keys, transmitters and key fobs for residents and re-order as needed following established procedures. Maintains log for sales as needed.
• Coordinates receipt of closing statement or warranty deed to put in the file and send to corporate A/R to change name and address for maintenance coupons.
• Prepares any resident information packages that require Board approval, (i., e., Architectural Modification, Sale/Lease Applications).
• Opens and distributes mail, prepares accounts payable invoices with work orders and receiving tickets. Code invoices for Manager to code and approve.
• Address resident matters relating to accounting, special assessments, and account ledgers.
• Interacts with the management, staff, residents, and various vendors.
• Must be able to read and write reports related to preventative and general maintenance.
• Report on all work performed to the Manager.
• Responds to emergencies and is equipped to handle calls not limited to fires, flood incidents, or accidents and accomplishes this by fully and properly carrying out the policies that the Association has established

Amount Of Supervision Required

The Assistant Property Manager must be able to perform such duties with minimal supervision.  Tasks are performed under the general direction of the Property Manager.

Knowledge, Skills & Abilities

• Must be able to: 
  • Identify and resolve problems in a timely manner.
  • Respond promptly to requests for service and assistance and follow through on commitments. 
  • Focus on solving conflicts while keeping emotions under control.
  • Remain open to others' ideas and willing to try new approaches.
  • Build morale within his/her team and looks for ways to improve and promote quality.
• Must have a pleasant demeanor and be service-oriented.
• Must consistently demonstrate the highest level of professionalism and attention.
• Must be reliable, dependable, and act independently when performing his/her duties.
• Must have strong verbal and written communications skills.

Credentials and Experience

• At least two years’ experience in residential condominium management.  
• Knowledge and experience with financial accounting in residential real estate, financial reporting, and budgeting.
• Hands-on experience with capital improvement construction projects; ability to plan, organize, and coordinate multiple projects.  Ability to read and understand construction specifications and blueprints is preferred.
• Proven knowledge and understanding of property management procedures, including legal requirements
• Proficient with MS Office Suite, especially Outlook, Excel and Word, and in property management software.
• LCAM preferred. 

Schedule

Hours are generally 9:00 a.m. to 5:00 p.m., Monday through Friday. Additional hours may be occasionally required, depending upon matters in which the Association is engaged.  

Physical Demands

  The Assistant Property Manager is required to sit and stand and occasionally may be required to reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 20 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. While performing the duties of this job, the employee regularly works inside and outside.

Benefits

• 401(k) Matching Program
• Medical Insurance
• Dental Insurance
• Paid time off
• And more

AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.