Director of Operations

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health

ABOUT THE JOB

The Director of Operations is a senior leader accountable for the overall performance of a defined geographic region within Marathon Health. As a key steward of our mission, the Director ensures the delivery of exceptional healthcare experiences, operational excellence, and strong client and teammate engagement. This role blends strategic oversight with hands‑on leadership to build a high‑performing regional operation that delivers measurable value to clients, patients, and teammates.

ESSENTIAL DUTIES & RESPONSIBILITIES

Market Leadership & Full P&L Ownership

Own full P&L responsibility for the region, including labor, supplies, and expense management.
Drive performance against budget while maximizing impact for patients and clients.

Operational Discipline & Excellence

Champion a culture of operational discipline, quality, safety, and infection control across all health centers.
Lead adoption of standardized systems and tools to monitor performance, including online auditing and in‑person reviews.
Drives achievement of patient, client, and teammate satisfaction goals.
Proactively address patient and teammate concerns with a focus on resolution and continuous improvement.
Ensures collaboration of clinical and operational teammates to pursue appropriate clinical opportunities.
Provides compliance leadership related to governmental, accreditation, and other regulations/requirements with company policies.
Coordinates workflow in health centers, prioritizes key tasks, and shifts duties as necessary to achieve maximum success for patients, teammates, and clients.

Teammate Leadership & Engagement

Hire, develop, lead, and train clinical teammates, including coaching, performance management, and teammate relations.
Set clear goals and expectations for direct reports, holding the team accountable for execution and results.
Align team goals with broader department and company initiatives.
Fully accountable for delivered results and goal achievement of the team.
Oversees center staffing, ensuring appropriate coverage and staffing levels to maintain patient access and provider support.
Collaborates with onboarding team to ensure seamless startup of new centers in market.
Completes annual performance reviews for all direct reports.
Communicates in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas.
Responds to care team issues regarding health center operations.
Maintains open communication and positive working relationships with all members of the team, including MA, Providers, Support Teams, and Shared Services.
Foster a culture of communication, engagement, accountability, and continuous learning.
Conduct regular team meetings, daily huddles, and consistent 1:1 coaching.

Commercial Growth & Enterprise Collaboration

Drive visit volume, engagement, and participation rates across the region.
Participates in education and enrollment activities associated with acquiring new patient members and helping them to engage with our services.
Ensures health center schedules are maintained and optimized to promote efficiencies in practices and patient satisfaction.

QUALIFICATIONS

Minimum of 5 – 7 years of leadership experience with proven success in healthcare operations, multisite services, or a comparable industry.
Proven leadership experience developing and building teams.
Demonstrated full P&L responsibility for a large business unit or division.
Expertise in building and leading high-performing teams across clinical, operational, and business functions.
Passion for patient-centered care and teammate engagement.
Exceptional client-facing skills with the ability to build and sustain executive-level partnerships.
Strong financial acumen, strategic thinking, and business judgment.
Demonstrated ability to thrive in a matrixed, fast-paced, high-accountability environment.
Experience in value-based healthcare, employer-sponsored healthcare, or population health management preferred.
Candidates for this position must reside in one of the following locations: Milwaukee, WI Chicago, IL (Will cover the entire State) St. Louis, MO.

DESIRED ATTRIBUTES

• Ownership Mindset — Approaches the market as their business, accountable for outcomes.
• Operational Excellence — Executes with rigor, urgency, and results-orientation.
• Teammate First Leadership — Builds trust, develops talent, and creates high-performing teams.
• Change Leadership – Navigates ambiguity, leads transformation, and scales what works.
• People Centric Thinking – Prioritizes relationships and service excellence in every interaction.

PAY RANGE

Pay Range: $110,000 - $150,000/yr The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. This position is also eligible for an annual incentive.

We are accepting applications for this position until a candidate has been selected.

BENEFITS

• Eligibility varies based on PT or FT status:
• Comprehensive Health & Wellness Benefits: Choice of 2 medical plans, 2 dental plans, and vision coverage, unlimited free mental health benefits and EAP resources, Rewards for challenges and healthy lifestyle activities
• Family Friendly & Reproductive Health Benefits: Family-building and hormonal health benefits and paid parental leave
• Time-Based Benefits: Generous PTO or FTO, Paid Holidays + A Day for What Matters
• Financial Support: Company paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting
• Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable
• Click here to visit our Benefits page on our Careers page.

ABOUT MARATHON HEALTH (REPEAT)

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health Marathon Health exists to enable millions of people to live their healthiest lives, one patient at a time. If you have a passion for improving patient lives while transforming a broken U.S. healthcare, Marathon is the place for you.

Marathon Health provides equal employment opportunities to all teammates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Marathon Health is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact View email address on apply.j-vers.com. Marathon Health will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind. All our open positions are listed here on our website and any emails sent from our teammates contain the address “@marathon.health” if you have any questions or concerns about suspicious emails or queries, please don’t hesitate to contact us directly at View email address on apply.j-vers.com.