PT DV Advocate (Weekend-Evening)

Crisis Hotline Support

Position responds to crisis hotline calls and provides support and safety plan for program participants.

Hourly Rate: $20.91. Saturday and Sunday 3:00pm-11:30pm. 16 hours/week.

Essential Responsibilities

• Assesses need of callers for emergency shelter, determines eligibility for intake and develops transportation plan to shelter.
• Provides supportive interactions and information on the dynamics of domestic violence to shelter residents.
• Maintains accurate and confidential records for each client, documenting resident behaviors, incidents, interactions, and progress in consistent and ethical manner on a daily basis.
• Conducts intake, orientation, exit interviews, and safety planning with shelter residents in appropriate/timely manner.
• Monitors building status and cleanliness, reporting malfunctions and ensuring building is kept clean.
• Identifies barriers to success for clients and makes appropriate referrals.
• Monitors resident activity throughout shelter and manages conflict through appropriate intervention.
• Monitors and secures physical environment to maximize safety of residents, implementing appropriate reactions to security threats as needed.
• Develops an understanding of agency and program policies and procedures, implementing appropriately and interpreting to residents and volunteers.
• Manages and maintains the rotating holiday residential coverage.

Additional Responsibilities

• Provide support to visitors and volunteers.
• Conducts client meetings as needed to share information and build community.
• Conduct weekly room inspections, noting status of the building and filing appropriate work orders.
• Attends program staff meetings, in-service training sessions, YW All Staff, and other meetings as requested.
• Performs other duties as assigned.

Minimum Requirements

Education and Experience:

• High school diploma or equivalent and minimum six months related experience required.
• Bachelor's in Counseling or a related mental health field preferred.

Physical Requirements:

• While performing the duties of this job, the employee must be able to communicate with peers/general public, clients, and/or vendors.
• Ability to carry materials with various weights up to 25 lbs.
• Ability to navigate the work environment and remain in a position for extended periods of time, with or without reasonable accommodation.
• Ability to type and use standard office equipment.
• Strong verbal and written communication skills.
• Adaptable to work environments with fluctuating noise levels.

Other Requirements:

• Must possess and maintain a valid driver's license, motor vehicle insurance that complies with local laws, and a clean motor vehicle report (MVR).

Skill Competencies:

• Ability to react immediately, yet calmly, to crisis situations and quickly build rapport with callers.
• Ability to speak concisely and effectively communication needs and information.
• Demonstrate compassion and understanding for people dealing with potentially life-threatening situations and be able to assess serious issues.
• Sensitivity to the needs of survivors of domestic violence and their children.
• Excellent organizational and time management skills.
• Ability to exercise sound judgment and discretion.
• Resourceful, creative and problem solver.
• Excellent oral and verbal communication skills analyzing problems and presenting solutions to a various staff and clients.
• High follow through and attention to detail.
• Demonstrated respect for and sensitivity to cultural differences.
• Willingness to support the mission of the YWCA and ability to convey its importance both verbally and in writing.