BC: Call Center Rep: Hybrid

This position will start in the office 100% of the time for the first 1 - 2 months, depending on training and skillset. Then you will be allowed to work a hybrid schedule from home. When you have worked approximately 6 months in this position, you will be given a company laptop for use, while you work at this position. The company laptop must be returned if your position is ended.

You must have a working laptop or desktop computer to be considered for this position. This is because you will work from home in a hybrid role after initial training and probation.

A reliable/ strong internet connection is also required.

*Temp to hire and PROMOTION opportunities available*

*Remote/hybrid work offered for strong performers*

*Spanish & English (bilingual) speaking preferred but not required*

*Schedule: Associates will work 5 days of the week and work days will vary. Associates get time off every other weekend*

The Call Center Representative is the front line of support for Jitsu’s recipients, clients, and drivers and helps to ensure that recipients are satisfied with their delivery experience as well as aiding drivers in achieving 100% on-time delivery to meet client expectations.

Primary Responsibilities:

• Displaying and maintaining a courteous, professional and empathetic attitude toward all customers, drivers and clients.
• Responding to customers, drivers, and client inquiries and requests via all communication channels: telephone, email, Slack, and chat in a timely fashion.
• Escalating inquiries and requests, as necessary, to the appropriate department or individual to ensure all concerns are efficiently addressed and resolved.
• Initiating outbound correspondence or calls to provide follow-up information to customers, drivers, and clients.
• Actively participating in process improvement projects and supporting other team members and departments as assigned.
• Monitor and review routes and interact with drivers as necessary to meet and exceed client expectations
• Communicate specific instructions to drivers in the field regarding pick-ups and drop-offs
• Documenting interactions, transactions, comments, and complaints handled throughout the workday

Position Qualifications/Skills:

• High school diploma or equivalent.
• Excellent communication skills - verbal and written.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and with attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and critical thinking skills.
• Proficient with Google Work Suite or related software.
• Familiarity with Slack and Zendesk is preferred but not required.

***General Requirements***

Customer Support

When working in a Customer Support position through Bluecrew, you may be expected to perform any and all of the following duties:

• Working independently or as a team to interface with customers, managers, and other employees to solve problems and provide excellent customer service
• Sitting or standing for the duration of the shift
• Some aspects of this job may be physically demanding- you may be expected to be on your feet to interact with customers
• You could be working in an office, warehouse, or field environment
• There may be a specific dress code, but if it is not listed, we recommend going in business casual for your first day until you have had a chance to establish the company preference with your supervisor

It is important to Bluecrew that you go home in the same healthy state that you came to work in, so please do not accept this assignment if you cannot fulfill all of the above duties.