Remote Bilingual Account Manager

Sanhua is looking for a Bilingual Junior Account Manager to join our team in our Residential Business Unit. This person will operate as the lead on all critical business accounts and be fluent in Japanese. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The Junior Account Manager is responsible for addressing client issues and responding to questions.
The ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role.
Responsibilities:
Execute business plan for each assigned and targeted account
Work with customers’ engineering, marketing, and sourcing teams to ensure the products meet the specifications and support in solving problems with product usage
Understand and communicate customers’ demands, roadblocks, and growth targets to appropriate team members and develop plan to satisfy customers’ requests
Secure orders, guarantee product standards and assure product delivery
Follow-up on orders to ensure quality and expectations are met; provide feedback
Develop and nurture strong direct customer contacts and positive and proactive relationships with all levels of customers.
Follow-up new project launches with appropriate team members.
Collaborate with CSRs and other team members to encourage and facilitate seamless customer engagement and interaction with the customers.
Participate in relevant industry organizations and events, i.e. trade show
Requirements:
Bachelors of Science in Supply Chain & Logistics or related field
A minimum of 1-2 years experience within account management / sales
Strong communication, coordination, negotiation, and presentation skills
Ability to adapt and react to a fast-paced business environment
The successful candidate will have demonstrated an ability to:

exceed quarterly and annual sales objectives
identify, qualify, and close sales opportunities
implement and follow successful sales processes
Strong Oral/Written Communication skills required
Software skills required, including Word, Excel and Powerpoint

Must be comfortable with 30% travel
Must be located in Houston, TX or willing to relocate to Houston
Must be proficient in English and Japanese