Property Manager

Job Description

Job Description

In-office Requirement: Monday - Friday | 40 hours a week

Employment Type: Full time, On-site

About Guardian Properties

Guardian Properties is a property management company founded in Chicago in 2005. We manage more than 3,000 residential units across over 10 states. Our mission is to create exceptional living experiences and foster vibrant, sustainable communities for all residents—from affordable housing to luxury properties—through a strong commitment to technology and innovation.

About The Role

The Community Manager is responsible for the overall performance, operations, and financial success of a multifamily apartment community. This role provides leadership to the onsite team while ensuring exceptional resident experiences, strong occupancy, budget adherence, and full compliance with company policies and local, state, and federal regulations.

Key Responsibilities

Operational & Financial Management

• Oversee daily operations of the apartment community, ensuring high standards of property appearance, safety, and service
• Manage community budgets, rent collections, delinquency, and expense control to meet NOI and ownership goals
• Prepare and analyze weekly and monthly financial and operational reports
• Monitor and manage vendor contracts, invoices, and service performance

Leasing & Marketing

• Drive leasing performance through effective marketing strategies, pricing, and lead conversion
• Oversee leasing activities including tours, applications, approvals, renewals, and resident retention
• Collaborate with regional leadership on marketing initiatives, lease-up strategies, and competitive positioning
• Analyze market trends, rent comps, and occupancy data to recommend pricing and concessions

Team Leadership & Development

• Hire, train, coach, and supervise onsite team members (leasing, maintenance, concierge, etc.)
• Foster a positive, accountable, and service-oriented team culture
• Conduct performance evaluations and support professional development
• Ensure proper scheduling and coverage for office and maintenance operations

Resident Relations

• Deliver exceptional customer service and cultivate strong resident relationships
• Address resident concerns, complaints, and escalations professionally and promptly
• Enforce lease agreements and community policies consistently and fairly
• Oversee resident events and engagement initiatives

Maintenance & Asset Care

• Partner with maintenance leadership to ensure timely work order completion and preventive maintenance
• Conduct regular inspections of apartments, amenities, and common areas
• Ensure compliance with safety standards, life-safety systems, and risk management protocols

Compliance & Risk Management

• Ensure full compliance with Fair Housing laws, landlord-tenant regulations, and company policies
• Maintain accurate records, leases, files, and reporting systems
• Respond to audits, inspections, and legal notices as needed

Requirements

• 3+ years of multifamily property management experience (Community Manager level preferred)
• Strong knowledge of leasing, budgeting, financial reporting, and operations
• Proven leadership and team-management skills
• Excellent communication, organization, and problem-solving abilities
• Experience with property management software (AppFolio)

Benefits

• Competitive salary, bonus, and a comprehensive benefits package.
• PTO and a 401(k) match.
• A collaborative, high-performance culture where your expertise drives real results.