Fire Sprinkler Service Manager

The Fire Sprinkler Service Manager is responsible for the successful execution of all day-to-day Fire Sprinkler Service coordination for the Plant City office. You will work with a team comprised of a customer service administrative representative and service and inspection technicians. In this role you will ensure we are meeting our clients’ expectations while at the same time striving to achieve the branch, district and company goals. Job Responsibilities Provide timely, accurate sprinkler labor forecasting. Ensure on time Inspection, Testing and Maintenance contracts are reviewed, tasked, scheduled, and executed to meet the life safety needs of our clients. Responsible for the Service Coordination and ensure timely work order completion. Effective collaboration and communication with all Impact Fire managers and staff across the branch and district. Maintain positive, proactive, and effective communication with customers at all times. Offer flexible and helpful customer service to maintain a high level of customer satisfaction and repeat business. Promote & maintain awareness and compliance of H&S procedures and standards. Collaborate with Safety support services to effectively assist and promote new initiative implementation. Provide Sales contract review and support. Contribute to building a high-performance team who can operate efficiently, effectively, productively and cost effectively. Must be able to maintain attention to detail, and deliver a quality service to our customers. Adapt to the ever-changing business climate of our business. Possess the willingness to learn and grow in a team environment. Job Experience / Qualifications Fire protection administrative experience. Understand cost and billings. Be comfortable working with and processing paperwork timely. Possess a working understanding and willingness to learn leadership principles and best practices. Possess excellent verbal and written communication skills. Possess excellent personal organization and business administration skills. Benefits of Joining Impact Fire Services Competitive compensation Pay is on a weekly cycle, every Friday Career Advancement Opportunities Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays Company paid short and long-term disability Immediately vested in our 401(k) company match Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create. Exceptional guidance and support from our managers Collaborative culture & environment Robust training opportunities with company reimbursement upon achieving required licensing Apprenticeship programs for fire sprinkler, fire alarm and inspection positions Opportunity to work alongside some of the best talent in the fire protection industry EEO Statement Employment with an Equal Opportunity Employer (EOE) including disability/veterans. Job Details Pay Type: Salary #J-18808-Ljbffr