Food Services Supervisor

Mass General Brigham Retail Cafeteria SupervisorMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummarySupervises and coordinates the daily activities of retail cafeteria personnel involved in office administration, customer service, and front-of-house operations. Coordinates cashiering processes, monitors food display sections, and functionally supervises employees to ensure a smooth, efficient retail cafeteria operation without being required to cook or prepare food.Essential FunctionsBalances cash registers, reconciles daily retail sales, and prepares bank deposits accurately.Monitors, inventories, and orders office supplies to ensure smooth administrative operations.Creates product labels for cafe items to maintain proper pricing and accurate merchandising.Monitors and inspects all retail cafeteria sections to ensure staff are performing regular temperature checks and maintaining food safety standards.Prepares employee work schedules and assigns personnel to stations to meet daily production and service demands.Inspects food displays and stations to ensure all items meet prescribed standards for presentation, temperature, and proper portioning.Estimates daily and weekly food and supply requirements, coordinates inventory needs, and maintains department records, compliance logs, and office files.Monitors and oversees the presentation and replenishment of a wide range of hot and cold dishes for retail cafeteria service.Provides on-the-job training and onboarding for new hires regarding customer service standards, POS operations, and cafe procedures.Addresses practices and resolves customer inquiries, feedback, or complaints promptly and professionally to ensure high satisfaction.Monitors employee performance, ensures compliance with hospital and department policies, and escalates HR or disciplinary matters to management when necessary.Conducts regular opening or closing procedures, including securing cash drawers, locking facilities, and verifying all equipment is turned off or set properly.Coordinates with external vendors or delivery personnel for non-food supplies, verifying invoices and cross-checking delivered items against purchase orders.QualificationsEducationHigh School Diploma or EquivalentCan this role accept experience in lieu of a degree?YesExperienceFood Service Experience 2-3 years preferred or Experience in a Supervisory role 1-2 years preferredKnowledge, Skills and AbilitiesKnowledge of supplies, equipment, and/or services ordering and inventory control.Ability to resolve customer complaints and concerns.Ability to monitor and/or maintain quality control standards.Ability to plan work schedules and assign duties; ability to provide or arrange for training.Records maintenance skills.Ability to supervise and train assigned staff.Ability to lead and train staff and/or students.Knowledge of organizational structure, workflow, and operating procedures.Ability to read, understand, follow, and enforce safety procedures.Knowledge of maintenance and care of culinary facilities, equipment, supplies, and materials.Physical RequirementsStanding FrequentlyWalking FrequentlyLifting OccasionallyCarrying OccasionallyPulling OccasionallyClimbing OccasionallyBalancing FrequentlyStooping OccasionallyKneeling OccasionallyCrouching OccasionallyCrawling OccasionallyReaching OccasionallyGross ManipulationFine ManipulationFeeling ConstantlyVision - Far ConstantlyVision - Near ConstantlyTalking ConstantlyHearing ConstantlyRemote TypeOnsiteWork Location75 Francis StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$27.95 - $40.70/HourlyGrade6