Entitlements Tech Assistant-ED534501

Job Description

Job Description

JOB SUMMARY:

Takes direction from the Entitlement Services management staff in the carrying out of all the usual general office clerical tasks: filling, coping, faxing, light typing, use of the computer with a particular knowledge and expertise of computer programs: Microsoft Outlook, Microsoft Office Word and Microsoft Office Excel.

ESSENTIAL JOB FUNCTIONS:

• Maintain Entitlement Files:
• Maintain existing filing system
•   Prepare Entitlements Departmental Reports:
• Run the weekly Census Report using all applicable EHR systems
• Maintain the ICL – Agency Report
• Process additional reports as required
• FedEx Procedure:
• Prepare FedEx envelopes for Entitlements Specialists / Coordinators
• Create FedEx labels as per programs' requests
• Track outbound FedEx envelopes as needed
• Archiving procedure
• Organize files in chronological/ alphabetical order and ensure all are accurately labeled
• Complete Iron Mountain Storage Forms and record all in Entitlements Folder
• Prepare boxes for pickup by the archiving company
• Retrieve archived files as needed
• True Link Card Procedure
• Request replacement cards as the supervisor’s direction
• Record and log all cards received
• Weekly Process SSA AND HRA Checks
• Process checks for terminated or established consumers in accordance with benefits rules and regulations
• Copy checks and verify the termination data using EHR system
• Prepare checks for submission to HRA (cash allowance and Medicaid Surplus)
• Prepare checks for submission to SSA and SSP
• Scan and file copies of submitted checks along with signed receipts
• Order office supplies for the Department as needed
• Coping, scan, and fax documents as required
• Additional related duties as may be assigned.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

• Committed to equity, diversity, inclusion and belonging, and active promotion of the ICL values and goals.
• Ability to use common office equipment, such as photocopier and fax machine.
• Knowledge of computer programs and e-mail system
• Time management and organizational skills
• Highly organized and detail-oriented
• Communicate effectively orally and in writing
• Organize and prioritize work task.
• Ability to design forms for the collection of information
• Positive attitude and excellent customer service skills

QUALIFICATIONS AND EXPERIENCE:

• High School diploma/G.E.D. plus 3 years of relevant experience.