Licensed Customer Service Representative

Job Description

Job Description

Benefits:

• Weekends Off
• 401(k)
• Bonus based on performance
• Opportunity for advancement

Join a Growing Agency That Values Exceptional Customer Service

Are you a licensed insurance professional who enjoys helping people, solving problems, and building lasting client relationships? Are you looking for an agency where your experience is appreciated and your work makes a real impact?

Godfrey Insurance Agency is seeking an experienced Licensed Insurance Customer Service Representative to join our Allstate team in Waxhaw, NC. This is an excellent opportunity for someone who thrives in a client-focused role, enjoys delivering outstanding service, and can identify opportunities to strengthen customer relationships through proactive account management.

If you're looking for a stable career with a supportive agency that values professionalism, teamwork, and customer satisfaction, we'd love to hear from you.

Why Join Godfrey Insurance Agency?

• Competitive base salary plus performance-based bonus opportunities.
• Established, growing Allstate agency with a strong local reputation.
• Supportive team environment that values collaboration and professional growth.
• Ongoing training and development opportunities.
• Opportunity to build long-term relationships with clients while making a meaningful difference every day.
• Career advancement opportunities within the agency.

What You'll Do
As a Licensed Insurance Customer Service Representative, you'll be the trusted point of contact for our existing clients, ensuring they receive exceptional service while helping them maintain the right coverage for their evolving needs.

Responsibilities

• Deliver outstanding customer service by phone, email, and in person.
• Assist clients with policy changes, renewals, billing questions, claims support, and coverage inquiries.
• Conduct proactive policy reviews to ensure customers have the appropriate protection.
• Educate clients on available coverage options, discounts, and policy enhancements.
• Identify opportunities for cross-selling and account rounding while maintaining a service-first approach.
• Build strong, long-term relationships that promote customer retention and loyalty.
• Process policy updates accurately and maintain organized client records.
• Collaborate with agency team members to provide an exceptional customer experience.

What We're Looking For
Required Qualifications

• Active Property & Casualty Insurance License.
• Previous insurance agency experience required (Allstate or other major carrier preferred).
• Experience servicing personal lines insurance policies.
• Strong understanding of insurance products, coverages, and policy servicing.

Ideal Candidate

• Friendly, professional, and customer-focused.
• Excellent communication and active listening skills.
• Highly organized with strong attention to detail.
• Proactive problem solver who enjoys helping others.
• Comfortable using agency management systems and multiple computer applications.
• Team-oriented while capable of working independently.
• Able to identify customer needs and recommend appropriate coverage solutions when appropriate.

Who Thrives in This Role?
The ideal candidate enjoys creating positive customer experiences and takes pride in helping clients feel informed, protected, and valued. They understand that exceptional service builds lasting relationships and contributes to the long-term success of the agency.

At Godfrey Insurance Agency, we believe great customer service is the foundation of everything we do. We invest in our team, value strong relationships, and are committed to helping both our employees and our clients succeed.

Apply today and become part of the Godfrey Insurance Agency team in Waxhaw, NC!