Customer Relations Manager

Symetra has an exciting new opportunity to join our Benefits Division as a Customer Communications Manager. The person in this role will own the strategy, development, and delivery of customer communications that inform, engage, and build trust with our customers.

About the role

In this role, you will lead customer communications for the Benefits Division. You will partner closely with teams across the organization including, marketing, product, sales, account management, operations, compliance, and legal to deliver clear and accurate messaging that enhances the customer experience.

You will play a key role in translating complex business updates, operational changes, and regulatory requirements into communications that are easy for customers to understand and act on.

What you will do

• Communication Strategy & Planning
• Develop and implement communication strategies, processes, and workflows for Benefits customers.
• Partner with leaders and key stakeholders to prioritize communication needs and align on timelines and deliverables.
• Ensure customers receive consistent, clear, and timely information across communication channels.
• Communication Development & Execution
• Create, edit, and distribute customer-facing communications, including operational updates, service announcements, and regulatory notifications.
• Manage communication logistics, including audience segmentation, distribution methods, and delivery platforms.
• Support urgent communication needs related to business, operational, or customer-impacting events.
• Monitor project timelines and coordinate communication from initiation through distribution.
• Provide reporting and insights on communication initiatives and outcomes.
• Governance & Compliance
• Coordinate review and approval processes with compliance, legal, privacy, brand, and other internal partners.
• Ensure communications meet regulatory requirements, company standards, and accessibility guidelines .

Why Work at Symetra

Here's what some of our employees have to say about why they work at Symetra:

"We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!" - Stephanie F., VP Customer Service & Operations

"Just do it! Even if you feel like you may not be 100% qualified, apply. Sometimes we see potential in others that they can not see in themselves. You may be over qualified, or you may be the "something special" we are looking for to bring a unique, fresh approach to our company." - Ruby S., Associate EDX Analyst

What we offer you

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $106,400 - $177,300 plus eligibility for annual bonus program

Who You Are

• 8+ years of experience developing and delivering customer, plan member, or client communications required.
• Exceptional writing, editing, and proofreading skills, with the ability to translate complex information into clear, customer-friendly messaging.
• Strong project management and organizational skills, including the ability to manage multiple communication initiatives simultaneously.
• Proven ability to build relationships and collaborate effectively with cross-functional teams and stakeholders at all levels.
• Experience supporting communications in a regulated industry, such as insurance, financial services, healthcare, or a similar environment.
• Knowledge of Group Benefits, Supplemental Health Benefits, and/or Stop Loss insurance products.
• Experience with Salesforce CRM, email marketing platforms, customer communication platforms, or marketing automation tools.
• Familiarity with accessibility standards and best practices for customer communications.
• High school diploma or equivalent required.
• Ability to travel occasionally to support business needs.

Travel:

Required Training & Professional Development
All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra's corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses.

Reasonable Accommodations
Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra's HR department will work to provide appropriate solutions in alignment with individual needs and company policies.

We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered