Head of Client Experience
Confidential
Head of Client Experience
About the Company
Travel company delivering exceptional experiences for travelers, advisors, and partners.
Industry
Leisure, Travel & Tourism
Type
Privately Held
About the Role
The Company is in search of a Head of Client Experience with a strong background in customer-facing leadership to spearhead the delivery of exceptional experiences for travelers, travel advisors, and partners. The successful candidate will be responsible for leading the service organization, coaching team members, resolving escalated customer issues, and driving operational improvements. A key aspect of the role is the ability to understand the personal, time-sensitive, and high-stakes nature of travel, and to ensure that the service provided reflects this understanding. The Head of Client Experience will also be tasked with developing and implementing customer service processes, training programs, and SOPs, as well as utilizing various customer support and CRM tools. Applicants for the Head of Client Experience position at the company should have a minimum of 6-10 years' experience in a relevant customer-facing leadership role, with a preference for those with a background in the travel, hospitality, or related industries. The role requires a candidate with a proven track record in leading service operations, managing escalated customer concerns, and a strong analytical ability in using metrics and operational reporting. Experience in developing and implementing customer service processes, as well as a passion for travel and hospitality, are also essential. The ideal candidate will have a hands-on management style, be adept at problem-solving, and have the ability to remain calm in time-sensitive situations. Familiarity with AI-assisted customer service tools and experience in leading remote teams are considered a plus.
Functions
- Operations
- Marketing
$195k - $210k
...Experiential Learning platform. Reporting to the co-founder and Chief Customer Officer, this role sits at the intersection of customer experience, enablement, and revenue outcomes. You will work across Customer Success, Support, Product, Sales, and Marketing teams to build...SuggestedWork at officeRemote workSocket
Seattle, WA1 day ago$200k
...the following key responsibilities: Management, Tracking, Reporting and Communication with NA Customers (OEM’s & large Tier-I’s) Experience & Playbook Leadership Define methods, develop “Playbook” and training curriculum for managing, tracking, and reporting internally...SuggestedLocal area$17.5 - $20 per hour
...Guest Experience Specialist What if your job wasn't just answering phones or checking people in? What if every day you had the opportunity... ...build community. Every day you'll interact with children heading to preschool, families attending events, members working out,...SuggestedHourly payShift workStroum Jewish Community Center
Mercer Island, WA3 days ago- ...while ensuring a smooth operation at the store's front desk. Ideal candidates should have 2+ years of retail or customer service experience, excellent verbal communication skills, and the ability to multitask effectively in a bustling environment. A high school diploma...Suggested
brobstongroup.com - Jobboard
Seattle, WA1 day ago - ...seeking a Reservations & Guest Support Specialist to provide client-facing support in a fully remote role. This entry-level full-time... ...guest inquiries, scheduling, and ensuring positive client experiences. The ideal candidate should possess strong customer service skills...SuggestedFull timeRemote work
The Destination Knot
Seattle, WA5 days ago $17.13 per hour
...Bellevue, WA is seeking a Guest Services Team member to greet guests, manage reservations, and ensure a seamless, premium dining experience from entry to departure. Starting pay combines base hourly wage of $17.13 plus tips, with tip pool fluctuations. Candidates should...Hourly payWorkstream
Bellevue, WA4 days ago- ...Client Success Manager At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give... ...needs across internal teams and ensuring a positive end-to-end experience. Build and maintain executive-level relationships with client...Full timeContract workTemporary workPart timeWork experience placementLocal areaFlexible hours
T Mobile US
Bellevue, WA4 days ago - ...ESW is seeking a Senior Customer Success Manager to own a portfolio of enterprise clients and drive strategic growth for global brands. You will lead onboarding, account planning, and executive reviews, partnering with Delivery Services, Product, Sales, and Finance to...
Socket
Seattle, WA3 days ago - ...While balancing people leadership with strategic oversight of a client portfolio, you will coach your team to master complex... ...compensation recommendations. What You Bring Required Professional Experience: 5+ years of experience in customer success, account management...
LogicGate
Bellevue, WA1 day ago $10 per hour
...customer interaction reflects our values. What You’ll Bring Typically, 5‑8 years in Customer Success for a B2B SaaS product. Experience working in an early‑stage startup and building playbooks, processes, or systems from scratch. Demonstrated success driving...Remote workFlexible hoursCanals
Seattle, WA3 days ago- ...Senior Customer Success Manager to support its pilot and rollout clients. The Company Actifai is an artificial intelligence company; we... ...management consulting, client services, or project management experience (or equivalent). Experience in enterprise B2B SaaS is a plus....Work at officeImmediate startRemote workRelocation
Actif.ai, Inc.
Seattle, WA3 days ago - ...earlier in their Customer Success career, or someone transitioning from recruiting/TA/HR into Customer Success. Prior recruiting experience is helpful, but not required; we'll train you on the recruiting concepts you need to be successful.You'll work closely with our Product...
Humanly
Bellevue, WA5 days ago - ...Customer Success Manager to oversee the post-sale relationship for clients. This role involves managing a portfolio of accounts to ensure... ...and high retention rates. Candidates should have 5-8 years of experience in Customer Success within a B2B SaaS context, strong...
Canals
Seattle, WA1 day ago - ...missed, customer relationships suffer, and business outcomes are harder to achieve. Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence...Work at officeFlexible hours
Hiya Inc
Seattle, WA4 days ago - ...innovation and improvement needed to optimize the Stripe user experience In coordination with an account team, support book expansionidentifying... ...requirement. Minimum requirements 6+ years of experience in a client-facing role in Enterprise relationship management, partnering...
Stripe
Seattle, WA2 days ago $90k - $165k
...brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15... ...mobile marketing automation expertise to the Customers Advise clients on the most effective ways to use the MoEnagage Platform Be a...Full timeRemote workWorldwideMoEngage Inc
Seattle, WA5 days ago- ...the user's internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next... ...a requirement.Minimum Requirements6+ years of experience in a client-facing role ideally customer success, managing relationships with...
Stripe
Seattle, WA2 days ago - ...Enterprise Customer Success Manager responsible for advising large clients on financial solutions. You'll manage accounts, develop... ...remote options. Ideal candidates have strong account management experience, knowledge of accounting workflows, and a finance-focused mindset...Remote workFlexible hours
Brex
Seattle, WA1 day ago - ...savvy, relationship-driven leader with real healthcare delivery experience to own and grow our largest employer group partnerships across... ...or East Coast, and will require monthly to biweekly travel to client locations across the country to build relationships, drive engagement...Remote workFlexible hours
GrabJobs
Seattle, WA1 day ago $95k - $125.5k
...onboarding, training users, introducing new features, and helping clients get long-term value from Epiq's platforms. As the Customer... ...future product improvementsThis Role Is a Great Fit If You:Have experience supporting customers in a SaaS, legal tech, or eDiscovery...Epiq
Seattle, WA1 day ago$132.89k - $166.11k
...resolution. Partner cross-functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements. Own key metrics for your accounts: GMV growth, product adoption, credit utilization, and...Work at officeRemote workWork from homeBrex
Seattle, WA5 days ago$120k - $150k
...Success Manager to serve as the primary point of contact for our clients, ensuring they achieve maximum value from our products and... ...artificial intelligence tools and insights to enhance customer experiences, predict customer needs, and deliver personalized recommendations...Supio
Seattle, WA4 days ago$97.3k - $130.8k
...be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within. This role is open to candidates residing in the US except Alaska, Austin...Full timeWork at officeRemote workFlexible hoursSamsara
Seattle, WA3 days ago$105k - $135k
...Senior Client Success Manager This role offers the opportunity to manage and grow relationships with some of the most strategic enterprise... ...7+ years of relevant Customer Success or Account Management experience, ideally managing and growing strategic enterprise...Remote workJobgether
Seattle, WA3 days ago$200k
...Job Opportunity Our client is a pioneer in the aesthetics and physiotherapy segments. Behind every product stand 300 engineers whose... ...extended hours, evenings and weekends occasionally as needed. Experience with CRM tools; SalesForce- a plus. Any knowledge of social...Base plus commissionWeekend workAfternoon shiftOnCall Medical Aesthetics Recruiting
Seattle, WA1 day ago- ...demonstrated customer value.Risks communicated early, with no surprises for customers or internal leaders.What You'll BringSignificant experience managing enterprise customer relationships with direct ownership of retention outcomes.A track record of navigating complex,...
Humanly
Bellevue, WA4 days ago - ...housekeeping to ensure room readiness. We offer a comprehensive benefits package and the opportunity to provide memorable guest experiences in a busy hotel environment. Excellent communication and a professional appearance are essential to succeed in this role. #J-188...
- A travel coordination company is seeking a Reservations & Guest Support Specialist for a fully remote position. Responsibilities include assisting with reservation requests and supporting guest inquiries through various communication channels. The ideal candidate will possess...Remote job
- ...knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for orchestration of all Signature...Work experience placementWork at officeFlexible hoursWeekend work3 days per week
$85k - $110k
...management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while... ...challenges and independently develop solutions to enhance their experience and business outcomes. Data-Driven Strategy: Leverage customer...Local area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Client Experience. Be the first to apply!
