Regional Operations Director

Job Description

Job Description

Description:Regional Operations Director Job Description

Marvelous Counseling & Therapy, PLLC
Location: Houston, Texas (Regional Travel Required)
Position Type: Full-Time or Contract (1099)
Reports To: Chief Executive Officer/Owner

Position Summary

Marvelous Counseling & Therapy, PLLC is seeking a highly motivated and results-driven Regional Operations Director to oversee operational excellence, program performance, compliance, and growth initiatives across multiple service locations and programs. The Regional Operations Director will ensure efficient day-to-day operations while supporting the organization's mission of delivering high-quality behavioral health services to children, adults, and families throughout Texas.

This leadership role serves as a key bridge between executive leadership, clinical teams, and administrative staff, ensuring organizational goals, financial performance, quality standards, and client outcomes are achieved.

Requirements:Essential Duties and Responsibilities Operational Leadership

• Direct and oversee daily operations across assigned regions, programs, and service locations.
• Ensure operational consistency, efficiency, and adherence to organizational policies and procedures.
• Develop and implement operational strategies that support organizational growth and sustainability.
• Monitor program performance and identify opportunities for process improvement.
• Establish operational benchmarks and performance standards.

Program Oversight

• Collaborate with Clinical Directors and Program Managers to ensure effective service delivery.
• Monitor service utilization, staffing levels, productivity, and client access to care.
• Ensure programs operate in compliance with organizational standards and contractual requirements.
• Assist with launching new programs, locations, and service lines.

Financial Management

• Monitor regional budgets, expenses, revenue performance, and productivity metrics.
• Identify opportunities to improve operational efficiency and financial performance.
• Collaborate with finance and billing departments to address revenue cycle issues.
• Support forecasting, budgeting, and strategic planning initiatives.

Compliance & Quality Assurance

• Ensure compliance with Texas Health and Human Services Commission (HHSC), Medicaid, HIPAA, payer requirements, and organizational policies.
• Support audits, site visits, accreditation reviews, and regulatory inspections.
• Monitor quality indicators and operational performance metrics.
• Implement corrective action plans when necessary.

Staff Leadership & Development

• Supervise Program Managers, Operations Managers, Administrative Supervisors, and support personnel.
• Conduct performance evaluations and provide coaching and professional development.
• Promote employee engagement, accountability, and teamwork.
• Assist with recruitment, onboarding, and retention strategies.

Strategic Growth & Community Relations

• Support organizational growth initiatives and expansion efforts.
• Develop relationships with referral sources, healthcare organizations, schools, community agencies, and stakeholders.
• Represent the organization at community meetings, conferences, and networking events.
• Identify partnership opportunities that support organizational objectives.

Risk Management

• Identify operational risks and develop mitigation strategies.
• Ensure incident reporting and risk management procedures are followed.
• Collaborate with clinical leadership to address service delivery concerns.

Required Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Social Services, or a related field.
• Minimum of five (5) years of progressive operations management experience.
• Minimum of three (3) years of leadership experience overseeing multiple programs, departments, or locations.
• Experience working within healthcare, behavioral health, community mental health, or human services settings.
• Strong understanding of Medicaid-funded services and regulatory compliance.
• Demonstrated experience managing budgets, staff performance, and operational outcomes.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Proficiency with electronic health records (EHR), reporting systems, and Microsoft Office Suite.

Preferred Qualifications

• Master's degree in Business Administration (MBA), Healthcare Administration (MHA), Public Health (MPH), or a related field.
• Experience in behavioral health, mental health, or social service organizations.
• Knowledge of Texas Medicaid, HHSC regulations, and community-based behavioral health programs.
• Experience managing multi-site operations.
• Bilingual (English/Spanish) preferred.

Key Performance Indicators (KPIs)

The Regional Operations Director will be evaluated on:

• Program productivity and utilization rates
• Client satisfaction outcomes
• Staff retention and engagement
• Budget adherence and financial performance
• Compliance audit results
• Timeliness of documentation and reporting
• Program growth and expansion achievements
• Operational efficiency improvements

Core Competencies

• Strategic Leadership
• Operational Excellence
• Financial Acumen
• Team Development
• Compliance Management
• Project Management
• Data-Driven Decision Making
• Relationship Building
• Change Management
• Problem Solving

Physical Requirements

• Ability to travel throughout assigned regions and service locations.
• Ability to work in office, community, and remote settings.
• Ability to sit, stand, and utilize computer systems for extended periods.

Compensation

Employee Option

• Competitive salary based on experience
• Health, dental, and vision benefits
• Paid time off and holidays
• Professional development opportunities

Contract Option (1099)

• Monthly retainer or hourly consulting arrangement
• Flexible scheduling
• Performance-based incentives may be available

Mission Alignment

The Regional Operations Director supports the mission of Marvelous Counseling & Therapy by ensuring operational excellence, compliance, organizational growth, and access to high-quality behavioral health services for individuals and families across the communities we serve. Equal Opportunity Employer Marvelous Counseling & Therapy, PLLC is committed to fostering a diverse, equitable, and inclusive workplace and encourages qualified candidates from all backgrounds to apply.