Volunteer Services Manager

Job Objective: Responsible for the administration, coordination, and development of Volunteer Services in the Milwaukee County Area Command, including recruitment, screening, orientation, placement, recognition, and evaluation of volunteers. Provides resources on volunteer information and activities for the Milwaukee Area Command.

Essential Functions:

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Directs an active recruitment program to grow the volunteer database, including both individual and corporate opportunities. Maintains the database in the volunteer management system.
• Ensures the screening process matches volunteer interests and skills to available opportunities.
• Encourages and develops awareness of volunteer opportunities with corps, institutions, and programs in the Milwaukee Area Command.
• Develops and maintains volunteer job descriptions and program guides to aid in matching volunteer skills.
• Ensures that volunteers complete Safe From Harm training when required.
• Solicits feedback from volunteers. Investigates complaints from, or regarding, volunteers.
• Plans and conducts volunteer recognition activities and events, and provides information for ongoing recognition of volunteers at corps, institutions, and programs in the Milwaukee Area Command.
• Coordinates the statistical reporting of volunteer activities and maintains pertinent information.
• Develops and implements evaluation methods for the volunteer program and volunteers, participants, and staff.
• Liaises with volunteer support agencies and represents The Salvation Army in local volunteer organizations.
• Provides on-site leadership and volunteer management for large-scale Milwaukee Area Command volunteer events including but not limited to the following:



• Toy Shop: Requires flexible schedule throughout October-December
• Coats for Kids: Requires a flexible schedule throughout October
• Feed the Kids: Weekdays during the summer
• Christmas Family Feast: Hosted on Christmas Day each year with preparation activities the week leading up to Christmas





• Work in partnership with Development Department staff to build and foster relationships with local volunteer leaders and corporate partners
• Plan and facilitate the annual Volunteer Recognition Event

Minimum Qualifications:

The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position.

Education: Bachelor's degree preferred

Experience: Three years experience in volunteer administration

Certifications: Valid Wisconsin drivers license with approval to drive by TSA insurance.

- or - Any equivalent combination of education and experience that provides the required knowledge, skills and abilities.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.