Technical Support Associate

Discover a Career That Empowers You - Join HUB International At HUB International, we believe the best workplaces do more than offer a job. They invest in their people, celebrate their communities, and build cultures where everyone belongs. We are proud to be that kind of company, and the recognition we have earned reflects it. In 2026, Newsweek named us one of America's Greatest Workplaces for Culture, Belonging, and Community, and one of America's Most Patriotic Companies. We were recognized among the top 20 Best Finance Companies to Work For as rated by women, and our internship program earned a fourth place ranking in Vault's 2026 Best Internships for Insurance. These are not just awards. They are a reflection of the daily choices our people make to show up for each other and for the clients we serve. We help individuals, families, and businesses protect and plan for what matters most through a broad array of insurance, retirement, and wealth management products and services. HUB is one of the world's largest insurance brokerages, with over 540 locations and more than 20,000 professionals across North America. We bring together the resources of a global firm and the agility of a regional team, giving you the tools, support, and community you need to grow throughout your career. Whether you are supporting a local business, helping a national client navigate complex risk, or building your expertise in a specialized practice area, you will find that your voice matters here. Your work has purpose. And your potential has no ceiling. We would love for you to explore what is possible at HUB International. We currently have an opportunity for a Technical Support Associate to join our Commercial Lines team in our Wilmington, MA office on a Hybrid work schedule. Summary of Responsibilities: As a Technical Support Associate, you will be responsible for assisting Account Managers and Account Executives with the servicing of assigned Commercial Lines accounts in accordance with the practices, policies, and procedures of the Company as they apply to Certificate of Insurance issuance. Specific Responsibilities: Coordinate the servicing of assigned accounts with the Account Manager. Provide support to the Account Manager on certificate processing. Handle correspondence and the clerical processing of accounts including input of data for each account into Broker Management System. Assist in review of contract regarding insurance requirements for issuance of certificates. Navigate the management system pulling policy documents to include for certificate holders. Responsible for developing complete familiarity with all forms and paperwork including their intent and purpose. Conduct business from a professional standpoint and willingness to learn. Prepare certificates of insurance, evidence of property & binders of insurance forms as required. Maintain an accurate suspense system on all items that require a response. Responsible for electronic filing of communications and documents. Input/maintain data on account management system and ancillary systems as required. Other responsibilities as assigned by Account Manager. Attends industry related continuing education training and courses. Follow HUB Broker Standards. Responsible for implementing a quality control review process to assure the production of quality work and the provision of excellent customer service. Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company. Other responsibilities as assigned by Manager. Qualifications: 3 years of administrative related work experience (insurance industry preferred) High School diploma or equivalent Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information Quality Management Demonstrates attention to detail. Project Management Ability to work with a team and adhere to deadlines Initiative Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Proficiency with Microsoft Office products. Excellent organizational, communications and project management skills. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. What We Offer You At HUB International, we are invested in your success - both inside and outside of work. Our benefits are designed to support your well-being, fuel your growth, and help you build a secure future. We believe that when our people thrive, our clients and communities do too. We are committed to continuous learning and career momentum. Whether you are just getting started or ready to take the next step, HUB provides the tools, mentorship, and opportunities to help you move forward with confidence. Benefits you may enjoy as part of the HUB International team: Medical, Dental, Vision, and Prescription Drug Coverage Health Plan Reimbursement Program Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) 401(k) Savings Plan Life and Disability Plans Long-Term Care Employee Assistance Program (EAP) Comprehensive Wellness Program Identity Theft Protection, Group Legal, Accident, Critical Illness, and Pet Insurance Low-Cost Loan Program and Student Loan Resources Vacation, Holiday, Sick, and Personal Time Off Flexible Work Arrangements Dress for Your Day Policy Comprehensive Onboarding and Continuing Education Ready to take the next step? Apply today. The expected salary range for this position is $19.54/hr - $28.97/hr and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions. HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.