Customer Service Representative

Customer Service Representative

Current shifts available: Monday - Friday | 1:00 PM 9:30 PM | $20-$22 per hour Monday - Friday | 12:30 PM - 9:00 PM | $20-$22 per hour Monday - Thursday | 2:00 PM - 12:00 AM | $20-$22 per hour

About the role: Are you a people-person who thrives in a fast-paced environment? We're looking for a friendly, dependable, and detail-oriented customer service representative to join our team! You'll be the first voice our customers hearanswering calls, scheduling service appointments, and helping ensure a smooth, professional experience from start to finish. If you love solving problems, staying organized, and making someone's day a little easier, you'll fit right in.

About us: Legendary home services is Minnesota's go-to provider for home maintenance and improvement. As the proud parent company of Blue Ox Heating & Air, Paul Bunyan Plumbing & Drains, and EarlyBird Electric, we bring decades of experience and a commitment to legendary service into every home we serve.

What you'll do:

• Answer incoming calls with professionalism, empathy, and a customer-first attitude
• Schedule and dispatch technicians based on urgency, availability, and location
• Help customers with questions about services, pricing, and appointments
• Communicate clearly with field technicians to ensure seamless service
• Troubleshoot minor customer issues and document all interactions
• Follow up after appointments to ensure satisfaction and gather feedback
• Assist with administrative tasks such as data entry and invoicing
• Resolve escalated customer concerns with patience and a problem-solving mindset

What you bring:

• Prior customer service experience, especially in a fast-paced or service-driven industry
• Strong communication and multitasking skills
• A calm, confident approach to problem-solving
• Basic computer skills and comfort using CRM tools and Microsoft Office
• A positive attitude and eagerness to learn
• High school diploma or equivalent
• Bonus: familiarity with home services like HVAC, plumbing, or electrical

Why you'll love working with us:

• We live our values. Legendary service and legendary care guide every interaction.
• Pay that reflects your effort. $18$24/hour + performance-based pay.
• Benefits you'll actually use. Medical, dental, and visionincluding fully employer-paid options.
• Plan for your future. 401(k) with company match.
• Legendary home services is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Plumber of Phoenix, L.L.C.