General Manager

POSITION SUMMARY

The Soho Diner General Manager has exceptional communication and guest service skills. As a member of the overall management team; they are on the front line with communicating directly to guest and Team Members (TMs). As a key figure of the management team; you have the ability to enhance guest experiences but also are instrumental in the development of a positive and hospitality driven staff culture. Responsible for managing and guiding the service experience at Soho Diner. This requires a detailed grasp of all steps of service, complete knowledge of all food and beverage menu items we serve. The GM directly oversees and ensures that the quality of service exceeds expectations,and is required to ensure the proper execution of all aspects of our beverage program, room service, as well as all food being delivered to all guests meet specifications. To be a successful, you must have a professional appearance as well as the ability to connect with our guests and TMs. A Soho Diner GM is an active member of service; being efficient, stepping in when necessary, able to operate with speed during service and finding opportunities to engage guests and showcase our property

Essential Functions:

AMINISTRATION

• Achievement of budgeted food sales, beverage sales, labor costs and profitability.
• Completion of monthly forecasts.
• Maintain all department Standard Operating Procedures.
• Oversee all scheduling and weekly payroll within the department.

FINANCE

• Maximize team member productivity through flexible scheduling to meet the financial goals of the hotel as well as the needs of service.
• Ensure the Soho Diner is operating within budget to brand standards while maximizing profitability.
• Ensure the lowest cost structure without negatively impacting brand promise to guest.
• Manage costs based on key performance indicators.
• Manage operational assets cost and maintenance, including china, glass, and silverware inventory.
• Conduct monthly inventory management.
• Ensure policies regarding handling cash, credit cards, financial record keeping, and licensing are followed.

OPERATIONS

• Ensure that all brand standards are implemented.
• Oversee the maintenance of the department’s operations manuals.
• Work with other department heads in a supportive and flexible manner to ensure guest satisfaction and the overall success of the restaurant while taking care of hotel guests.
• Ensure Soho Diner team works cohesively with all other departments.
• Always be available in case of emergency.
• Conduct daily/weekly team member meetings and quarterly departmental meetings.
• Monitor the quality and consistency of all Food & Beverage products.
• Focus on Guest Satisfaction
• Ensure all team members maintain the integrity of the brand while always providing outstanding guest service.
• Spend time on the floor coaching and motivating managers and team members-monitoring and participating in guest interactions. Ensure Service Standards are being upheld and coaching team as required.
• Respond to all guests’ inquiries and issues in a timely manner.
• Maintain positive guest interaction and continue to build loyal working relationships.
• Marketing - Participation and input towards Soho Diner Marketing activities.
• Team Members
  • Responsible for overseeing and assisting in the recruitment and selection of all Roxy Bar team members. Ensure all Soho Diner Managers follow company procedures when recruiting.
  • Responsible for team member relations, retention, staff training, and development.
  • Oversee the reliability and appearance of all Soho Diner team members, ensuring uniforms are worn and maintained as designed and Personal Appearance Guidelines are adhered to.
  • Work with individual managers to ensure their skill set is being used to full potential and continue to develop their abilities through further training and coaching.
  • Ensure team members receive continual service training and development tools to create a challenging and rewarding team member experience.
  • Utilize the hotel’s team member recognition program to motivate and increase team member morale.
  • Ensure all team members understand and adhere to the hotel’s policies and procedures, including the House Rules, and Safety & Security procedures.
  • Review and respond to annual Experience Survey results with appropriate communication and changes.
  • Demonstrate and promote the hotel’s vision, brand, culture and core values always.
  • Promote and maintain a fair and respectful workplace.