Call Center Representative

Job Description

Job Description

Pay Rate: $19.00/hour
Location: Jacksonville, FL

Hours: Monday-Friday 8am-4:30pm

Responsibilities

• Deliver outstanding customer support through phone, email, chat, SMS, and social media channels.
• Respond to inquiries regarding products, brand information, website navigation, and customer concerns.
• Assist customers with online order placement, payment processing, returns, exchanges, and order-related issues.
• Educate customers on warranty coverage, repair options, and company policies.
• Turn inbound customer interactions into sales opportunities when appropriate and conduct follow-up outreach as needed.
• Accurately record customer interactions and case details within CRM systems.

Required Qualifications

• Minimum of 1 year of inbound call center or customer service experience.
• Excellent verbal and written communication skills.
• Strong active listening skills and the ability to remain calm and professional when handling challenging customer situations.
• High attention to detail and accuracy.
• Strong organizational and multitasking abilities.
• Professional, friendly, and customer-focused approach.
• Critical thinking and problem-solving capabilities.
• Proficiency with computers, CRM systems, and call center technology.

Preferred Qualifications

• Experience supporting consumer products or retail brands in a call center environment.
• Familiarity with KPI-driven environments and performance metrics.
• Experience providing omnichannel customer support.
• Bilingual (Spanish or French) preferred

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.