Quality Engineer

The Sr. Quality Engineer will report to the Technology Department. This role is responsible for leading a team of QA testers/engineers in testing our suite of products and software products to consistently deliver the highest quality solutions via SaaS, and On-Premises models. You will be an experienced leader in driving and implementing QA frameworks, processes, and strategies. You will implement industry standard quality assurance policies and practices, and ensure they are followed by measuring product and process quality. At First Dollar, we believe in empowering engineers to build a smarter health benefits platform - one where human expertise is amplified, not replaced, by AI tools. We seek engineers who have demonstrated experience using AI responsibly to accelerate their development workflow, improve code quality, and solve complex problems more efficiently. The incumbent will be expected to build the appropriate relationships and trust at all levels within the organization as they effectively communicate project issues, status, and successes with all team members at all levels. This incumbent must be creative, client focused, solutions-driven, organized, and thrive in an extremely dynamic environment as well as have solid people skills. Responsibilities Direct the development of the QA strategy, methodology, discipline, and framework. Driving and improving the QA team in areas of automated testing and agile testing Provide technical expertise in Test Automation, Testing Methodologies, Testing Processes, Tools, and Techniques across the teams Responsible for defining QA strategy, approach, and execution in development projects Responsible for leading and directing the QA team Provide leadership and technical expertise within Test Automation and Quality Assurance Performance management, coaching, and professional development for QA team; ensure testing skill set is up to date and capable of supporting the development effort Focus on continuous QA improvements including usage of appropriate testing tools, test techniques, test automation Building and maintenance of quality standards as well as enforcing technical and testing standards Monitoring of all the QA activities, test results, leaked defects, root cause analysis and identifying areas of improvement. Implement steps required to improve the processes Ensure the proper usage of available tools to gain the maximum benefit of the QA effort. This includes testing tools for functional, application performance, automation, etc. Manage training and continuous learning of QA staff by means of short courses, conferences, meetups, certifications, etc. Be an escalation point for all matters related to testing and quality assurance and operate as a primary point of contact for the QA teams Work with development team to develop and execute QA strategies to meet and exceed department and corporate quality goals Gather and present testing metrics and testing activities for the projects to key stakeholder Collaborate with business partners, such as Customer Support, Client Services and Operations to incorporate feedback into the QA process Facilitate inter-team communication across many agile projects within the organization Measure Product Quality and share metrics with the teams, management, and other stakeholders Balance best practice decisions with delivering high business value (right vs right now) Be accountable for outlining detailed testing tasks (+ resulting estimates) during sprint planning Ask the right questions (to developers, QAs), at the right time, to proactively avoid quality risk Engage with developers to outline how a solution design results in dependency impact Design and produce high quality automated test cases within a defined framework Develop testable interfaces between the system under test and the automation framework Translate existing manual regression test cases into automated tests Assure automated regression test cases are integrated and passing in a nightly build process Contribute to merge up/down through development process, adheres to a well-defined code promotion process Employ static code analysis to identify test case readability, anti-patterns, & coverage Monitor automated test results after code is committed and holds team to account on quality Conduct cross team and inter-team automated test case review Define, develop, maintain, and clean test data in support of automated test cases Support and is accountable for timely releases and adherence to release activities Collaborate outside of the product team to encourage a development community Encourage self-study by promoting best practices and bringing in external perspective Review requirements, specifications, and technical design documents to provide timely and meaningful feedback Provide code review and analysis of teams’ automation code Assist in managing and maintaining regression test suite Create detailed, comprehensive, and well-structured test plans and test cases Estimate, prioritize, plan and coordinate testing activities Design, develop and execute automation scripts using open-source tools Identify, record, document thoroughly and track bugs Perform thorough regression testing when bugs are resolved Develop and apply testing processes for new and existing products to meet client needs Liaise with internal teams (e.g. developers and product managers) to identify system requirements Monitor debugging process results Investigate the causes of non-conforming software and train users to implement solutions Track quality assurance metrics, like defect densities and open defect counts Support and mentor junior team members Other duties as assigned #J-18808-Ljbffr