Technical Business Analyst

Technical Business Analyst

External Job Title: Technical business analyst Position type: Permanent Location: Irving, Texas, Hybrid

About Your Business Area/Department:

At Outpayce from Amadeus, our motto is Simply paid!

Outpayce delivers smooth travel payments at every step of the travel experience – from booking to airports, flights, hotels, and beyond – while simplifying and optimizing payments for travel players. Serving every part of the global travel landscape, we're building a payments ecosystem that connects travel companies to the latest travel fintech innovations with an aim to improve the payment experience for travelers.

We have our unique position between merchants, payment partners, and travel, we have the experience and insight to help merchants to maximize sales, reduce costs, and improve efficiency. With our B2B payments, Merchants pay their global suppliers, simply. Our payment platform connects Merchants to card issuers in a range of markets to give them a choice, reach, and orchestration when paying for travel content.

Summary of the role:

You will join a globally distributed team across Dallas, Nice, and Bangalore that manages one of the most critical and complex products in the Payments domain. Your expertise will help shape and evolve the Amadeus Payment Platform, which processes millions of payments daily through credit card networks, acquiring banks, and alternative payment providers such as PayPal. You will combine product management and solutioning expertise, provide guidance and mentorship, drive innovation, translate strategy into actionable plans, influence departmental direction, and independently lead initiatives while promoting best practices and operational excellence.

In this role you'll:

Technical & Functional Excellence

• Establish standards for product definition activities, including specifications and solution design.
• Analyze highly complex business problems and translate business needs into new product concepts, enhancements, and upgrades.
• Design solutions to complex problems and support cross-area solution design, including architecture proposals for new products.
• Support Pre-Sales activities and participate in Business Requirement Matrix (BRM) assessments.
• Lead or review solution sizing, specifications, process engineering, and business flow assessments for complex and cross-functional initiatives.
• Define recovery, action, and risk mitigation plans in case of system failures and ensure processes are followed from requirements through production.

Quality, Validation & Continuous Improvement

• Create customer feedback mechanisms and solve business problems through a clear methodology and appropriate documentation.
• Recommend improvements to specifications, documentation, solution design, and proactive maintenance practices.
• Contribute to test strategy implementation, review test plans, ensure test traceability, and validate delivered functionality and system integrity.
• Investigate, validate, and prioritize reported incidents to ensure production integrity.

Collaboration, Leadership & Knowledge Sharing

• Coach, mentor, train, and provide guidance to Product Definition Analysts, QA Engineers, Software Development Engineers, and other less experienced professionals.
• Serve as a key liaison between engineering, architecture, product, QA, customers, and other stakeholders through effective communication and collaboration.
• Contribute to onboarding, communities of practice, organizational transformation initiatives, and knowledge sharing across teams.
• Support Agile team and ART ceremonies, product feature definition, RFP/RFI responses, product promotion, customer presentations, demos, and product launches.
• Contribute to delivery planning, customer relationship management, and the sharing of product, system flow, architecture, and engineering knowledge.

About the ideal candidate:

• 3+ years experience preferably in Payments or Airlines/travel domains – in capacity of a business analyst is a plus.
• Bachelor's degree in Engineering / sciences or related fields.
• Work experience in Agile / SaFe framework is preferred.

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process:

The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume/CV and apply today!

Working at Amadeus, you will find:

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. A flexible working model - We want our employees to do their best work, wherever and however it works best for them. A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

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Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.