Product Support Representative

About MEI MEI: Total Elevator Solutions, a Minnesota-based commercial elevator manufacturing and service company, is looking for a Product Support Representativeto join our team. MEI is a thriving company with a fun, team-oriented atmosphere. MEI cares deeply about its employees, fosters a great work environment, and provides opportunities to give back to the community. This position offers competitive compensation and benefit package. Are you passionate about making a change? Do you enjoy bringing new ideas to the table? If this sounds like you, apply at MEI today. Benefits Medical, Vision, and Dental Insurance401(k) & matching up to 3%ESOP with company discretionary contributionsHealth Savings Account/ Flexible Spending AccountShort-Term and Long-Term Disability InsuranceEmployer Paid Life Insurance and AD&D Insurance Voluntary Life, Accident, and Critical Illness Insurance 3 Weeks Paid Time Off and 9 HolidaysTuition ReimbursementEarn up to 8 hours of PTO for volunteering About the Role Responsible for providing exceptional product support to MEIs customers. Responsibilities Provide front line, first level, technical assistance for customers Supporting client specific custom elevator technical support while delivering an exceptional customer experienceResolve technical problems, within a fast paced, customer facing environmentSupporting customer needs related to complete elevator systems including troubleshooting, triage, and replacement partsDevelop and demonstrate advanced product knowledge and the ability to solve customer issuesResolve customer issues on the first call as frequently as possibleOpen and manage callback cases for user issuesBe patient, courteous and friendly with customers alwaysDemonstrate a positive attitude. Experience 5+ yrs. experience working within the elevator industry (or similar) Technical/Community College Education is a plus (not required) Knowledge of Engineering Software is a plus (not required) AutoCAD Mechanical and Autodesk Inventor Experience with Microsoft Office products (Excel, Word, Outlook) Skills Ability to read and understand engineering drawings and electrical schematics Strong analytical skills, good mechanical aptitude and have above average computer skills Resourceful, problem-solver, able to prioritize and multitask Detail oriented and organized Able to communicate effectively with great people skills & a sense of humor Team player with a positive attitude Self-motivated and work independently with minimum supervision Unshakeable integrity Physical Requirements This position is primarily sedentary and requires the ability to sit for extended periods while performing computer-based work. Frequent use of hands and fingers to operate a computer, keyboard, mouse, telephone, and other office equipment is required. The employee must be able to communicate effectively in person, by telephone, and electronically. Occasional standing, walking, bending, reaching, and lifting or carrying up to 20 pounds may be required. MEIs 50+ years in the elevator industry gives us an unparalleled ability to handle both custom and standard elevator projects with ease. EOE/AA - vets, disability Please note: Employment is contingent upon the successful completion of background check and drug screening. If you require a reasonable accommodation to apply for this position, please contact Pam Steffl at View email address on click.appcast.io or View phone number on click.appcast.io.