Noble Gas Customer Service Lead

Job Description

Job Description

Job Summary

We are seeking an experienced and customer-focused Customer Service Lead to help drive exceptional guest experiences and support daily c-store operations. Our CSL’s work closely with the Store Manager to lead and develop Team Members, ensure outstanding customer service, and contribute to overall store performance. The CSL serves as a key resource for employees and customers, fostering a positive, efficient, and service-driven environment.

Key Responsibilities

• Supervise and train a team of Customer Service Associates
• Provide coaching, training, and feedback to staff to ensure excellent customer service
• Monitor and maintain customer satisfaction, addressing concerns and resolving issues
• Serve as a primary point of contact for customer concerns, resolving issues promptly and professionally to ensure customer satisfaction and loyalty.
• Track and communicate customer feedback, identifying opportunities to enhance the customer experience and improve store performance.
• Support the execution of sales promotions, marketing initiatives, and company programs to drive customer engagement and sales growth.
• Maintain a safe, clean, and organized work environment
• Assist the SM with daily operations, including scheduling, staffing, and team development.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Requirements

• 1+ years of experience in a supervisory role, preferably in the c-store industry
• HS diploma or equivalent
• Excellent leadership, communication, and customer service skills
• Ability to work in a fast-paced environment, handling multiple tasks, responsibilities, and urgencies simultaneously
• Basic math skills and accuracy with handling cash and operating a point-of-sale system
• Ability to lift up to 50 pounds and stand for long periods
• Ability to work a variety of shifts, including nights, weekends and holidays

Working Conditions

• Work is performed primarily in a retail gas station setting, in varying weather conditions when outdoors, which may include snow, rain, excessive heat and cold.
• Frequent standing, walking, bending, and lifting.
• Must be able to work in a fast-paced environment.

What We Offer

• Competitive salary
• Opportunities for advancement and growth
• A fun and supportive work environment
• Free and discounted car washes

If you are a motivated and customer-centric individual with excellent communication and leadership skills, we encourage you to apply for this exciting opportunity!

As part of the hiring process, Noble will conduct a background check for all final candidates who are extended a conditional offer of employment. Noble participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.