Front Desk Associate
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Receptionist / Front Desk Associate - CityNest Hotel - New YorkWe are looking for a friendly, highly communicative, and responsible Front Desk Receptionist to join our hospitality team in New York. This role is perfect for someone who knows how to stay organized, multitask under pressure, and maintain a calm, positive attitude in a fast-paced environment.Responsibilities:Welcoming guests and creating a warm, professional first impressionManaging check-in and check-out proceduresCommunicating with guests in person, by phone, and via email on a daily basisWorking with reservations and guest informationMaintaining daily reports and basic documentation through our channel managerUsing Excel for tracking, reporting, and internal recordsCoordinating with housekeeping and managementHandling guest requests and resolving minor issues professionallyPerforming room inspections and cleanliness checksIn emergency situations, helping clean and prepare rooms when necessaryAbility to lift up to 50 poundsWe are looking for a responsible person who is not afraid to take ownership and responsibility.Requirements:Excellent communication skills and a friendly personalityStrong customer service mindsetExcel knowledge is mandatoryPunctuality and reliabilityAbility to multitask and stay organizedComfortable working in a fast-paced environmentEnglish and Spanish (additional languages are a big plus)Location: 125 Bowery, New York Schedule: Shift-based (7AM–3PM; 3PM–10PM; 10PM–7AM)If you enjoy meeting new people, staying organized, and being the face of a hospitality brand — we'd love to hear from you.
Vacancy posted 4 days ago
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