Dental Patient Experience Coordinator

Job Description

Job Description

Dental Patient Experience Coordinator in Northwest Austin | Full-Time | $16–24/hr DOE + Benefits + Growth

At Advanced Dental Care of Austin, we believe great dentistry starts before a patient ever sits in the chair—it starts with trust, relationships, and how people are treated.

We’re a well-established family dental practice in Northwest Austin, and we’re looking for a Patient Experience Coordinator who wants more than “just a front desk job.”

This is a great fit if you:

✔ Love helping people and creating great experiences ✔ Stay calm and organized when things get busy ✔ Take ownership instead of waiting to be told what to do ✔ Are coachable, reliable, and team-oriented ✔ Want to grow into scheduling, treatment coordination, or other leadership support roles over time

Dental front office experience is strongly preferred. Experience with Open Dental is a plus.

What We Offer:

• $16–24/hour based on experience, paid every two weeks.
• PTO + Paid Holidays
• 401(k)
• Health insurance access
• Training, mentorship, and long-term growth opportunities

Our Core Values (CARE): Continuous Improvement • Accountability • Relationships • Excellence

Core Mission: To create an exceptional patient experience while keeping the front office organized, productive, and relationship-focused.

This role owns the patient experience from first contact to checkout and helps drive schedule efficiency, patient retention, and team communication.

Core Responsibilities

• Patient Communication
  • Answer phones, texts, emails, and patient inquiries empathetically, promptly and professionally
  • Greet patients warmly and manage check-in/check-out
• Scheduling & Conversion
  • Convert new patient calls into scheduled appointments
  • Schedule according to office templates and provider goals to keep it full
• Administrative Accuracy
  • Verify all pertinent patient information and record accurately
  • Complete assigned administrative follow-up tasks on time
• Team & Culture
  • Teamwork and Communication with everyone to enhance patient experiences
  • Coachable and systems oriented
• What Success Looks Like
  • High phone answer and new patient conversion rates
  • Patients feel welcomed, informed, and cared for
  • Schedules stay productive and organized
  • Tasks are completed accurately with minimal follow-up

Incomplete applications will not be considered and we continually look to expand our team with the right people. If this sounds like you, we encourage you to apply, please send:

1. Your resume
2. Your compensation expectations
3. A short answer to this question: Tell us about a time you turned around a difficult customer or patient experience.
4. Subject line: CARE Candidate – [Your Name]