Case Manager

Job description

DEPAUL USA, INC POSITION DESCRIPTION
TITLE: Dax Case Manager
FLSA CLASSIFICATION: Non-Exempt
HOURS: Full-Time, 30 hrs. per week.
RESPONSIBLE TO: NY City Director
DIRECT REPORTS: None
LOCATION: Henley Hall
COMPENSATION: $55,000-$60,000 per year, paid bi-weekly

Mission
Depaul USA supports homeless and marginalized people, providing people experiencing homelessness with purpose and hope for a positive future. Our vision is that everyone has a place to call home and a stake in his or her community. In cities across the nation, we meet people where they are to address their needs. Through a combination of homelessness services and a growing social enterprise portfolio, Depaul USA is innovating and bringing real solutions to those facing homelessness.

Depaul USA is a growing, national, not-for-profit organization that serves more than 7,000 people annually and has a combined operating and capital budget in excess of $12.5 million. Our Vincentian values underpin what we do:
• We celebrate the potential of people;
• We put our words into action;
• We aim to take a wider role in civil society; and
• We believe in rights and responsibilities.


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Depaul USA is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees. If you need reasonable accommodation in any part of the hiring process, please let us know.

Program Summary
The Dax Program provides housing and support to approximately 20 college students experiencing homelessness and housing insecurity at two locations in New York City. We have two houses in Jamaica, Queens, and one house in Riverdale, Bronx. Most students are aged 18-25 and are referred directly from St. John's University in Jamaica, Queens, and The University of Mount St. Vincent in Riverdale, Bronx. We offer housing, basic needs, and financial assistance within a trauma-informed, holistic, and participant-oriented framework.

Position Summary
The Dax Case Manager will work holistically with St. John's University students residing in the Dax Program's Henley Hall site. The Dax Case Manager is responsible for providing guidance and support to students, developing individualized support plans, and coordinating services. Duties include assessing needs, conducting intake assessments, connecting residents to resources, and overseeing social programming and community outreach. The role also involves maintaining accurate records, supporting grant applications, and staying informed on trends impacting homelessness.

Primary Duties and Responsibilities
Essential Job Functions
• Provides guidance and support for Dax residents. Develops support plans to coordinate services for residents on a regular basis (at least once per month) recording the work appropriately, advocating for students, recording notes in the database and updating the supervisor and the project team on their progress.
• Assesses the needs of residents and refers them on to appropriate agencies and social service programs both at their college and in the community.
• Completes referral interviews and screening with referred students; conducts intake assessment and develops housing move in and discharge plans.
• Serves as a liaison with all private and public social services agencies with particular regard to housing, food resources, health and benefits issues.
• Oversees social and community programming for Dax participants including events, workshops, seminars, completing grant applications, and tracking participation and feedback.
• Conduct outreach with local businesses, community-based organizations (CBOs), non-profits and community agencies to develop the Wellness program and volunteer opportunities for the Dax Program.
• Works with the program Director to manage social media for the Dax Program.

Additional Tasks and Responsibilities
• Prepare reports, statistics and other papers which may be required by the New York City Director and senior management team.
• Conducts data entry and maintenance on a computerized monitoring system.
• Conducts tours of the facility for visitors and volunteers.
• Ensure all appropriate records and forms are completed by residents.
• Maintains all records of work necessary for the smooth running of the project.
• Build good working relationships with other projects and agencies.


General Responsibilities
• Stays informed of current local and national events, trends, and issues that impact Depaul USA's work with people experiencing homelessness.
• Strives continuously to develop the role in collaboration with the supervisor to ensure that all tasks are undertaken effectively and appropriately, meeting the strategic goals and objectives of Depaul USA.
• Participates in internal and external meetings as required, attends training events, conferences, and other functions as necessary.
• Participates in regular supervision and annual evaluations, identifying personal developmental and training needs.
• Ensures adherence to all Depaul USA policies and procedures, particularly those relating to Health and Safety, Safeguarding, and the Code of Practice and Confidentiality.
• Contributes to the effective implementation of Depaul USA's Equal Opportunities Policy as it affects both the organization and its work with this participant group.
• Undertakes the role in a professional manner, maintaining a high-quality standard of work in accordance with the Vision, Mission, and Values of Depaul USA.
• Undertakes any other duties that may be required which are commensurate with the role.

Qualifications
The ideal Case Manager will be a professional with at least two years of experience in case management with vulnerable segments of the population. S/he will have experience working with individuals who have faced homelessness and struggled with issues of mental illness, cognitive disabilities, and addictions, as well people who are newly housed or employed. The Case Manager will also understand social work theories and methodologies, be familiar with relevant partner agencies, and comprehend the needs of individuals seeking services. The Case Manager should possess the following:
• Associate degree in social work, counseling, psychology or closely related field with at least two years' experience working with populations affected by behavioral health diagnoses and homelessness.
• Exceptional communication, multi-tasking, conflict management, and interpersonal
• Strong computer skills with all Microsoft Office programs.
• Ability to organize tasks, events, and people and delegate effectively.
• Ability to exercise independent judgment when appropriate and strong decision-making skills.


Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. In the course of performing the job, the person in this position typically spends time sitting, standing, climbing stairs, walking, driving, carrying (20lbs), lifting (20lbs), operating a computer keyboard, and making and receiving telephone calls. Subjected to outside environmental conditions.

Work Schedule:
• Fixed, 30 hours per week, in person at Henley Hall.
• Sunday: 2:00 PM - 6:00 PM; Monday-Wednesday: 11:00 AM - 6:00 PM; Thursday: 1:00 PM - 6:00 PM.
• Schedule may vary based on operational and program needs.

Benefits:
• Medical, dental, and vision coverage options for the employee and eligible dependents
• Company provided Basic Life/AD&D & Short/Long Term disability policies.
• 401(k) Retirement plan with employer match
• Generous Vacation, Sick, and Personal leave
• 10 Observed holidays

Background Checks:
A background check (including a criminal records check) must be completed as part of the hiring process. Failure to satisfactorily complete the background check may affect application status or applicants' employment status.

Declaration:
This job description is intended to accurately reflect the duties, responsibilities, and requirements of the position. It is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position. Depaul USA and management reserves the right to modify, add, or remove duties and assign other duties as necessary.

Equal Opportunity Employment Statement
Depaul USA is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.

Thank you for considering Depaul USA!


To apply, please submit your resume:

Deadline: Until Filled