Director of Labor Relations

The opportunity


Delaware North is hiring a full-time Director of Labor Relations to join our team at our glo bal headquarters in Buffalo, New York. As the Director of Labor Relations , you will be responsible for supporting a proactive, business-focused labor strategy across the organization.


Due to the travel required for this position, we are open to candidates on a remote basis.


If you are looking for a role that offers the opportunity to lead impactful initiatives, shape strategies, and drive innovation in a collaborative environment, we encourage you to apply and take the next step in your career with Delaware North.


Pay


Minimum - Anticipated Maximum Base Salary: $104,100 - $140,500 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at .

What we offer


At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• W ork closely with human resources , operations, legal, and senior leadership to support consistent labor practices, strengthen manager capability, and promote effective relationships with union partners and team members
• Support the development and execution of labor relations strategies that align with business priorities, operational needs, and collective bargaining obligations
• Assist with collective bargaining preparation, contract interpretation, grievance handling, arbitration preparation, and labor-management meetings
• Partner cross-functionally to assess labor risk, resolve workplace issues, and ensure consistent application of collective bargaining agreements and company policies
• Provide guidance to field leaders and business partners on labor relations fundamentals, including contract obligations, documentation, issue prevention, and manager coaching
• Conduct research, prepare materials, track action items, and support follow-through related to negotiations, grievances, labor-management discussions, and other labor matters

More about you

• Minimum of 10 years of collective bargaining agreement (CBA) labor relations experience required, preferably in the hospitality or service industry, but will consider all industries
• Experience working with Union Here or UFCW a plus
• Juris Doctor degree is desirable
• Relationship Management skills, including s trong interpersonal and communication skills
• Ability to work in a team environment, but also able to work autonomously
• Able to travel 35%+ of the time.

Physical requirements

• Ability and willingness to travel approximately 35%+ to support business needs, labor matters, negotiations, and field leader partnership.
• Due to the travel required for this position, we are open to candidates on a remote basis.

Shift details


Days

Who we are

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.


Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.


Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.