DEWS Programs Analyst

Job Opportunity

This position is hybrid with at least two (2) days required and as determined by business need at the office. The role may involve travel within the state for meetings and community engagement activities.

This position works with program stakeholders in the Division of Economic and Workforce Support and with the CoBEES product team and vendor to operationalize Colorado Works and Adult Financial program requirements into the design of automated system requirements; to identify automated system changes needed to correctly issue accurate and timely benefits; to identify improvements, to enable a positive customer experience; and resolve automated system issues.

This position provides technical assistance, system information and clarification, and general program assistance to internal and external collaborators responsible for the administration, issuance, and claims collection of Colorado Works and Adult Financial benefits. This position is also the primary contact for the Tier III Help Desk functions related to the Colorado Works and Adult Financial programs. This position, in conjunction with subject matter experts, researches help desk tickets that cannot be resolved at other levels. They provide essential support to county staff by researching and resolving CBMS issues. This position researches and documents all help desk tickets that need a programming application change and submit the business requirements for the change.

Primary Job Duties: Systems Change and Maintenance - Analyzes, identifies, and documents needed automated system changes in the Colorado Benefits Management System (CBMS) related to the Colorado Works and Adult Financial programs. Independently develops written requests using the current CBMS Change Control process. Monitors the implementation of requested programming and performs user testing as required. Completes required documentation in a concise and timely manner. Provides complex, multi-faceted technical assistance in all areas of local program service delivery. Ensures that programs are operating in accordance with relevant state laws and regulations and relevant federal program requirements. Escalated Support Resolution - Determines root cause of system issues affecting Colorado Works, Workforce Development, Employment First and/or Adult Financial programs and works with the CBMS product team and vendor to resolve. Makes informed suggestions regarding prioritization of defects to CBMS and monitors and maintains the prioritization of these changes. Participates in determining systemic issues that must be corrected and areas where edits and other controls can be put into place system wide so payment, data discrepancies and other errors do not occur or are less frequent. Assists the program staff with Use Month changes in CBMS, activity participation data entry, etc. Works collaboratively with OIT and CBMS Help Desk Staff to ensure identified problems are documented for fixes. Stakeholder Involvement - Works collaboratively with other Division and Department staff, including but not limited to CBMS, OIT, and HCPF, to promote continuity between CBMS cross-agency product strategy, and needs related to ongoing audit findings, Quality Assurance, and of program and training staff. Participates as a Subject Matter Expert (SME) in various meetings and work groups to determine requirements for system solutions for the Colorado Works and/or Adult Financial programs that also minimize the impact to other programs, county staff and participants in CBMS. Provides technical assistance and training to division and county staff related to Colorado Works, Workforce Development, Employment First and/or Adult Financial programs and the use of CBMS. Develops new or reviews and modifies current training materials to ensure that material is accurate. Reports system changes and issues affecting Colorado Works, Workforce Development, Employment First during meetings with county users, county administrators, via conference calls, and upon request. Other Duties As Assigned - Other duties as assigned by the supervisor.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Important Note: Please review your application to ensure completion. For the most equitable applicant experience, CDHS' hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process. Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.

This experience must be clearly documented on your application, and the supplemental questions must be answered. Answers such as "N/A," "In Cover Letter," or "See Resume" will not be accepted.

Minimum Qualification Screening Process:

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. Cover letters and resumes WILL NOT be accepted or reviewed in lieu of the official State of Colorado online application. Part-time work experience will be prorated.

Applicants must meet the minimum qualifications to continue in the selection process. You must specifically document your work experience and qualifications. Do not use "see resume" or "see attached."

Comparative Analysis Process – Structured Application Review:

After minimum qualification screening, which could include a skills test, the comparative analysis process will involve a review and rating of all the information you submit.

Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications:

Answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each response to supplemental questions.

Supplemental Questions:

Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

Minimum Qualifications:

Experience Only:

Six (6) years of professional experience in an occupational field related to the work assigned to the position.

OR - Education and Experience:

Bachelor's degree from an accredited institution in a field of study related to the work assignment. AND Two (2) years of professional experience in an occupational field related to the work assigned to the position.

Substitutions:

Additional appropriate education will substitute for the required experience on a year-for-year basis. Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.

Preferred Qualifications:

Knowledge of DEWS programs (Adult Financial, Colorado Works, Workforce Development and Employment First) through direct work.

Direct experience using the Colorado Benefits Management System (CBMS), especially dual experience with both eligibility and work programs.

Experience leading teams or projects, or acting as a subject matter expert within an organization.

Experience identifying system requirements and capabilities intended to meet the needs of rules, regulations, and complex business processes.

Experience researching/troubleshooting complex technical problems independently using documentation about how something works.

Experience successfully communicating both in verbal and written form to high-level audiences.

Experience building consensus among a variety of stakeholders with divergent needs.

COWINS Partnership Agreement: Relevant years of State service, prorated for part-time, that contribute to a candidate's position-related knowledge, skill, ability, behavior, or other posted competency should be considered as a preferred qualification and given weight under the process.

TRANSFERS ONLY : Relevant years of State service will be considered as a preferred qualification and given the weight of at least 15% of the overall score under the process.

Conditions of Employment:

Standard Background: ALL CDHS employees (non-direct contact): CBI name check, ICON Colorado court database, Medicare fraud database, Reference checks, Professional License verification (licensure requirements), and drug screen (commercial Driver's license)

This position may be required to travel as needed for offsite meetings, conferences and training.

Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant's prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.

Appeal Rights:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (View email address on click.appcast.io), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed View phone number on click.appcast.io) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.