Production Support Analyst II

Production Support Analyst II

Client Menu Middleware team is seeking a Production Support Resource to support Client's Menu Middleware Platform. The Menu Middleware Platform runs on Amazon Web Services and is a critical IT component providing data to multiple digital channels.

Production Support Job Responsibilities:

• Troubleshoot issues on various digital ordering channels such as Kiosk, Delivery, Digital Menu Boards and Point-of-Sale
• Monitor and troubleshoot Middleware Infrastructure (AWS) - (Monitor and troubleshoot issues in production using AWS, Lumigo, and Aurora MySQL RDS)
• Work with Data Management and QA/QE teams to support testing and launch of new Client Menu items (Product changes, Limited Time Offerings, Market/Regional Item Tests)
• Work with Data Management and L1/L2 IT Support Teams to resolve escalated tickets affecting Production
• Work with Menu Middleware (MMW) Developers to support MMW releases
• Follow Client's Change Management procedures

Qualifications / Skills:

• At least 6 months SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures & templates (Required) • AWS, Python, REST APIs, Bash scripting & PowerShell scripting - (Nice to Have) • Strong verbal/written communication skills and ability to work with multiple stakeholders, both internal and external • Proactive mindset with ability to build process & documentation • Ability to prioritize and manage multiple tasks • Diagnose problems and follow through to resolution