Service Manager

Benefits: Competitive salary Free uniforms Paid time off Service Manager – Established Auto Repair Shop Location: Marathon, FL (Florida Keys) Job Type: Full-Time Pay: Competitive, based on experience About Us We are a trusted, family-owned auto repair shop that has served the Marathon community since 1974. We're looking for an experienced Service Manager to lead our day-to-day shop operations, keep our team running smoothly, and deliver the kind of honest, high-quality service our customers have relied on for 50 years. What You'll Do Oversee the daily operations of the shop, ensuring everything runs efficiently and on schedule Schedule and coordinate customer appointments and technician workloads Order and manage parts inventory, ensuring the right parts arrive on time and at the right cost Supervise mechanics and technicians, reviewing and quality-checking completed work Write clear, accurate repair estimates for customers Identify and recommend additional services (upselling) based on vehicle needs Overcome customer objections and resolve complaints professionally and promptly Lead, motivate, and support the team — setting a strong example of teamwork and accountability Monitor shop performance and drive revenue growth through efficient operations and strong customer relationships Maintain a clean, safe, and organized shop environment Ensure compliance with shop policies, safety standards, and industry regulations Track key metrics (labor hours, parts costs, customer satisfaction, revenue) and report to ownership What We're Looking For Proven experience in automotive service management, shop supervision, or a similar leadership role Strong knowledge of automotive repair processes and terminology (ASE certification a plus) Experience writing estimates and working with shop management softwareli> Excellent communication and customer service skills — comfortable resolving conflict and handling objections Strong leadership skills with the ability to manage, coach, and motivate a team of mechanics Sales-minded approach to identifying additional service opportunities without compromising trust Highly organized, with the ability to multitask and manage priorities in a fast-paced shop Basic computer skills (scheduling software, email, inventory systems) Valid driver's license and clean driving record Ability to stand, move around the shop, and occasionally lift parts/equipment as needed Preferred Qualifications 3+ years of experience in a service advisor, service manager, or shop foreman role Familiarity with parts ordering/vendor relationships Bilingual (English/Spanish) a plus What We Offer Competitive pay based on experience A stable, established, family-owned business with deep roots in the Marathon community Opportunity for growth and leadership within the shop A supportive team environment We are an equal opportunity employer. #J-18808-Ljbffr