Recovery Collections - Attorney Performance Specialist

Recovery Attorney Performance Specialist I

The Recovery Attorney Performance Specialist I is responsible for aggressively pursuing non-performing accounts in the legal collections inventory according to company standards. The Recovery Attorney Performance Specialist I preserves the integrity of accounts referred for legal remedies and safeguards the company's ability to pursue litigation at any time.

Principal Duties:

• Maximize collections in the Legal Inventory's
• Utilize negotiations to positively impact collections.
• Review, verify and validate accounts prior to being sent to our Attorney Network after all collection's efforts have been exhausted and no current payments made.
• Work with the attorneys to negotiate voluntary repayment plans and/or for subsequent placement with attorney to pursue legal remedies to obtain judgement.
• Achieve various standards and goals for servicing accounts without sacrificing quality of service, maintain adherence to FDCPA guidelines, and consistently represent the company in a professional manner.
• Manage Inbound calls for accounts in the Legal Inventory Desks
• Performs related duties as assigned by management.

Education and Experience Requirements:

• High school diploma or equivalent, required.
• 1-2 years of related experience.
• 2+ years' experience in the mortgage, legal, and/or collection industries.

Knowledge, Skill, and Ability Requirements:

• Ability to achieve set goals, meets deadlines, and work in a fast-paced, stressful environment.
• Credit bureau reporting knowledge and skip tracing experience.
• Knowledge of collection laws and processes related to mortgages.
• Persuasive and professional communication skills.
• Solid work ethic, high integrity, positive attitude, and strong attention to detail.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.