STR MGMT/CUSTOMER SVC DEPT LEADER

Job Description Create an outstanding customer experience through exceptional service and direct and supervise all functions, duties, and activities of the front-end. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities Communicate company, department, and job specific information to associates. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the store and make suggestions about products. Stay current with present, future, seasonal and special ads. Understand inventory/stocking and Computer Assisted Ordering. Observe scheduled shift operating hours. Lead front end team by supporting service expectations such as, but not limited to, QueVision, money services, self-checkout goals. Ensure that customers' needs are addressed quickly and professionally. Conduct daily huddles with front end associates to discuss service standard and results. Perform cash loans and pick-ups from all store registers as needed through their shift using the VeriBalance system and safe procedures; verify safe counts at the beginning of the shift and balance safe at the end of shift. Manage breaks and lunches for all front end associates including cashiers, baggers, service booth clerks, fuel clerks, and relief help. Observe, coach, praises all front end associates on a daily basis on all front end expectations such as, but not limited to proper checking techniques, engagement, Que-Vision, self-checkout lead behaviors, proper bagging. Follow procedures to limit shrink such as, but not limited to checking for bottom of basket, scanning all items, avoid manual hand rings, proper use of gold slips, close the loop and follow up with all register operators. Ensure that all current customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. Oversee and manage the efficient operations of all functions and activities of the front-end. Adhere to all local, state and federal laws, and company guidelines. Must be able to perform the essential functions of this position with or without reasonable accommodation. Qualifications Minimum Having successfully completed checker, U-scan, service booth, and bagger training Knowledge of basic math: counting, addition, and subtraction Ability to handle stressful situations Must be able to meet the minimum physical demands of the position Must be 21 or older Current alcohol sellers permit once employed High school diploma or equivalent Cashier, retail, or management experience Second language: speaking, reading and/or writing Job Info Job Identification 159466 Job Category Store Operations Posting Date 10/27/2025, 02:53 PM Locations 4700 Gilbert Ave, Western Springs, IL, 60558, US (On-site) Benefits A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching. Valuable associate discounts on purchases, including food, travel, technology and so much more. Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities and each other, with food at the heart of it all. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family! #J-18808-Ljbffr