Head OF Product
Virtual Vocations Inc
Leading the establishment of a global Product Support function, the full-time Head of Product Support will consolidate application support teams, manage triage and routing of product-related incidents, and standardize processes while working remotely. Key Responsibilities Establish and lead the Product Support function by consolidating application support teams and defining global operating models Own application-layer triage and routing to ensure effective incident and request management Standardize processes, tooling, and workflows to align with enterprise IT standards and improve service delivery Required Qualifications Proven leadership experience in application/product support at scale, preferably in multi-region environments Strong understanding of ITIL-aligned incident, request, and problem management Experience in standardizing fragmented support models across multiple teams Familiarity with ServiceNow or equivalent ITSM platforms Demonstrated ability to manage stakeholder relationships at senior and executive levels
Vacancy posted 7 hours ago
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