Billing Representative

Job Title

Policyholder Billing Specialist

Job Description

This role supports policyholder billing, payment processing, account maintenance, and customer service while handling items such as endorsements, cancellations, reinstatements, audits, and disbursements. The ideal candidate is detail-oriented, customer-focused, comfortable with numbers and technology, and able to problem-solve effectively in a collaborative environment.

Work Location

This position offers a hybrid work schedule upon successful completion of training (approximately 4 months). The position will be based in West Bend.

The internal deadline to apply is 10/19/2026. External applications will be accepted on a rolling basis while the position remains open.

Responsibilities & Qualifications

Summary of Responsibilities

• Supports billing of policyholder insurance premium and posting payment receipts.
• Provides excellent customer assistance to policyholders, agents, and internal associates using various channels of communication.
• Prepares correspondence and takes appropriate action with delinquent accounts.
• Responsible for sorting and processing work in the Billing department such as endorsements, cancellations, reinstatements, audits, and disbursements.
• Adapts to and supports continual change.

Preferred Experience and Skills

• 1-3 years of experience in Billing
• Superior customer service skills
• Strong mathematical skills
• Detail oriented
• Verbal and written communication skills
• Problem solving skills, ability to handle issues and problems
• Proficient in the use of computer software including but not limited to Excel, Word, and Outlook
• Experience working in a team oriented, collaborative environment

Preferred Education and Training

• Some college education or equivalent
• Associate in General Insurance Designation

Salary Statement

The hourly range for this position is $21.64-$27.05. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

Benefits

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability
• Flexible Spending Accounts
• Life and Accidental Death & Disability
• Accident and Critical Illness Insurance
• Employee Assistance Program
• 401(k) Plan with Company Match
• Pet Insurance
• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
• Bonus eligible based on performance
• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

EEO

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.

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