Customer Service Representative - State Farm Agent Team Member

Customer Service Representative – Service-Focused with In-Book Sales Goals

Meghan MacDonald State Farm Agency Location: 756 Graham Road, Cuyahoga Falls, OH 44221 Job Type: Full-Time | In-Office

Deliver Exceptional Service. Strengthen Relationships. Meet Monthly Sales Goals

The Meghan MacDonald State Farm Agency is seeking a Customer Service Representative who excels at delivering outstanding service while also being accountable for monthly in-book sales goals. This role is ideal for someone who leads with empathy, builds trust with existing customers, and can confidently pivot service conversations into meaningful coverage recommendations. You will serve as a primary point of contact for our current clients—handling questions, policy changes, and claims support—while proactively identifying coverage gaps and recommending additional products that add real value for the customer. Full licensing is required. Candidates must hold Property & Casualty and Life & Health licenses. If not fully licensed, candidates must obtain their Property & Casualty license prior to Day 1 start in the agency. We provide guidance and support to help you complete the licensing process.

What You'll Do

• Answer customer inquiries and provide clear, accurate policy and coverage information
• Assist customers with policy changes, updates, renewals, and endorsements
• Support customers through the claims process and follow up as needed
• Conduct proactive account reviews to ensure policies remain current and effective
• Identify coverage gaps and pivot service conversations into in-book sales opportunities
• Recommend additional products using a needs-based, customer-first approach
• Meet established monthly in-book sales goals while maintaining service excellence
• Maintain accurate documentation of all customer interactions
• Collaborate with agency team members to deliver a seamless customer experience

What We're Looking For

• Strong customer service mindset with excellent relationship-building skills
• Ability to listen first, guide confidently, and ask for the business when appropriate
• Comfort being accountable to monthly sales and retention goals
• Excellent communication, organization, and follow-through
• Detail-oriented with the ability to multitask effectively
• Prior customer service, account management, or insurance experience preferred
• Full licensing required: Property & Casualty and Life & Health
• Property & Casualty must be obtained prior to Day 1 start (support provided)

Why Join the MacDonald Agency

• Competitive base salary plus commission and performance incentives
• Licensing guidance and support to help you start strong
• Ongoing training and professional development
• Clear expectations with measurable monthly goals
• Supportive, service-driven team culture with growth opportunities
• Long-term career advancement within a stable, growing agency

Ready to Grow Through Service and In-Book Sales?

If you take pride in delivering exceptional service and are motivated to grow through meaningful, needs-based sales conversations, we'd love to hear from you.

Apply today to join the Meghan MacDonald State Farm Agency. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an equal opportunity employer and value diverse perspectives. Compensation: $45,000.00 - $65,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Cuyahoga Falls, OH and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.